Alison Gilbreath
Davenport
Summary
Skilled in supporting human resources functions, known for productivity and ability to complete tasks with precision. Excel in communication, problem-solving, and teamwork, ensuring smooth HR operations and positive workplace environment. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks.
Overview
16
16
years of professional experience
Work History
Human Resources Assistant
Rock Island Arsenal
Rock Island
09.2022 - Current
- Processes a full range of recurring personnel actions that include a variety of appointments, separations, promotions, changes to lower grade, reassignments, transfers, or mass change actions, or any other actions.
- Generates reports as necessary to perform quality control functions.
- Uploads documents into electronic Official Personnel Folder (eOPF) to ensure employee records are complete and in chronological order.
- Generates, submits and confirms receipt of payroll documents and personnel actions with NAF Financial Services through an automated tool or manually.
- Responds to inquiries received from the HR Offices, NAF Financial Services and the NAF Employee Benefits Branch.
Medical Records Specialist
ORA Orthopedics
09.2017 - 12.2021
- Processed medical records requests for patients, other physicians offices, attorneys offices and insurance companies
- Completed FMLA and Short term disability paperwork for patients
- Entered data into patient charts
- Created deposition books for the doctors to use during depositions regarding patients
- Answered a multi-line telephone switchboard and transferred calls to appropriate destinations
- Processed HEDIS requests
- Distributed faxes to appropriate departments
- Trained new hires
- Helped the workers compensation department send out records to employers and insurance companies
- Scanned records into patient chart
Front Desk Receptionist
Quad City Nephrology Associates
03.2016 - 09.2017
- Assisted patients in checking in for their appointments
- Verifying insurance information and patient information
- Answer incoming calls
- Return patient calls
- Make appointment reminder calls
- Preparing charts for providers
- Taking patients to patient rooms
- Taking copayments
- Scheduled patient appointments
- Roomed patients and took vitals
- Prepared charts for the next day
Mailroom Specialist
John Deere Davenport Works
07.2013 - 03.2016
- Ordered and maintained office supplies for all employees and all departments
- Distributed mail and packages to the correct department
- Mailed out packages
- Logged incoming checks
- Managed purchase orders
- Helped customers in the gift shop
- Ordered merchandise for the gift shop
- Managed inventory in the gift shop
- Assisted other departments on projects
Switchboard Operator
UnityPoint
06.2009 - 07.2013
- Answered multi-line telephone switchboard and transferred calls to the appropriate department
- Operated the emergency code line and announced overhead as well as coordinating the trauma response team
- Managed on call schedule for weekend and after hours
- Managed the hospital security safe for patient belongings
- Coordinated security dispatch with security department
- Managed after hours pagers and assigned them to appropriate physicians to pick up
- Paged on call staff
- Managed and updated employee directory and telephone listings for employees and departments
Education
GED - High School Diploma/Equivalency
Scott Community Career Assistance Center
Davenport, IA03.2018
Some College (No Degree) -
Scott Community College
Davenport, IASkills
- Proficient in Microsoft Office applications
- Data entry
- Customer service
- Time management
- Attention to detail
- Personnel records maintenance
- Task prioritization
- Problem-solving abilities
- HR policies implementation
- Multitasking
- Self motivation
- Human resources support
- Reliability
- Confidentiality practices
Timeline
Human Resources Assistant
Rock Island Arsenal
09.2022 - Current
Medical Records Specialist
ORA Orthopedics
09.2017 - 12.2021
Front Desk Receptionist
Quad City Nephrology Associates
03.2016 - 09.2017
Mailroom Specialist
John Deere Davenport Works
07.2013 - 03.2016
Switchboard Operator
UnityPoint
06.2009 - 07.2013
GED - High School Diploma/Equivalency
Scott Community Career Assistance Center
Some College (No Degree) -
Scott Community College