Alison Hamilton
Clarksville,TN
Summary
As a client advocate I learned various techniques in assisting clients experiencing emotional distress related to ptsd, anxiety, depression, and mood disorders. I am proficient in skills such as the 5,4,3,2,1 method, cold plunge regulation, box breathing, and mindfulness. Through this work I was exposed to people from all walks of life who had experienced both small and very intense traumas. My goal is to continue to provide care to those in trauma recovery and pursue greater education to be an even more effective mental health care professional.
Overview
9
9
years of professional experience
Work History
Client Advocate
Onsite Workshops
Cumberland Furnace, TN
11.2021 - 08.2025
- Monitored and documented client behavior and reported significant changes to appropriate members of the clinical team.
- Assisted with the nightly medication pass, including documenting vitals in the online eMar system.
- Responsible for client safety and building security after hours in a long-term residential care facility.
- Learned and followed laws to be HIPAA compliant.
- Assisted clients experiencing mental health crises by utilizing grounding skills, distraction, and an on-call therapist and/or medical team for emergent intervention.
- Completed nightly charting and basic clerical work to maintain client records and communicate requests for ancillary services.
- Created and hosted bi-weekly game nights and art nights to build community and boost morale within the client population.
- Responsible for light cleaning, setting up for the following day's group, and maintaining pleasant environment for clients to participate in therapy.
- Occasionally responsible for driving clients to off campus facilities for medical or recreational purposes.
Private Elderly Caregiver
Patient Deceased
Clarksville, TN
08.2019 - 10.2021
- Assisted elderly client with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client's well-being.
- Made meals and cleaned living areas
- Provided transport to doctor's appointments and various errands.
Customer Service Representative
Agero
Clarksville, TN
07.2016 - 08.2019
- Dispatcher for State Farm Roadside assistance for accident scene towing services.
- Assisted in reaching out to 911 emergency services if needed.
- Collaborated with State Farm Insurance to secure coverage for events and begin claim process.
- Acted as liaison between insurance company, client, tow service, and repair facilities to confirm payment for services rendered and delivery of vehicles to correct locations.
Education
Bachelor of Arts - Fine Art
Austin Peay State University
Clarksville, TN12-2013
Skills
- HIPAA compliance
- Crisis intervention
- Emotional support
- Client advocacy
- Team collaboration
- Client relationship building
- Art, recreation, and play in community setting
- Excell, Word, Outlook, and sharepoint intranet proficiency
- Proficient in Lightningstep online eMar system
- Excellent at observation and communication & documentation
Timeline
Client Advocate
Onsite Workshops
11.2021 - 08.2025
Private Elderly Caregiver
Patient Deceased
08.2019 - 10.2021
Customer Service Representative
Agero
07.2016 - 08.2019
Bachelor of Arts - Fine Art
Austin Peay State University
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