Alison Hernandez
Long Beach,CA
Summary
Motivated professional with experience in Customer Service and the Aviation Industry, focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
15
15
years of professional experience
Work History
Operations Manager
The Container Store
El Segundo, CA
11.2012 - Current
- Delivers positive customer experiences by implementing effective quality assurance practices.
- Directs day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruits hires and trains Sales and Design Specialist on application of projects, customer relations, and customer service.
- Delegates work to staff, setting priorities and goals.
Flight Attendant
Allegiant
Las Vegas, NV
11.2011 - 11.2012
- Ensured adherence to FAA guidelines by effectively demonstrating safety equipment and protocols.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Kept cabin neat, clean and professional in appearance.
Department Lead
Target
Tustin, CA
06.2009 - 11.2011
- Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
- Managed effective stock rotation and inventory placement.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
Education
Associate of Arts - Merchandising And Product Development
FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CASkills
- Customer Service
- High-pressure environments
- Performance monitoring
- Incidents management
- Problem-Solving
- Staff Development
Relavent Experience
FBO Customer Service Representative
Chapparel Jet Center, Lubbock TX - 2002
Timeline
Operations Manager
The Container Store
11.2012 - Current
Flight Attendant
Allegiant
11.2011 - 11.2012
Department Lead
Target
06.2009 - 11.2011
Associate of Arts - Merchandising And Product Development
FIDM/Fashion Institute of Design & Merchandising