Alison Knop
Cleveland,OH
Summary
Well-rounded bartender and server committed to providing guests with genuine hospitality and delivering exceptional services. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
15
15
years of professional experience
Work History
Server
Home Bistro
Cleveland, OH
03.2021 - Current
- Lead server and bartender.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Stocked service areas with supplies during slow periods.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Nail Technician/Salon Assistant
John Roberts Spa
Mayfield Heights, OH
02.2016 - 03.2021
- Number one sales producing technician in company history
- Exceeded yearly performance incentive, thus influencing the creation of an additional incentive tier
- Administrative responsibilities included: booking appointments, customer outreach and acquisition
- Assist in inventory control and supply ordering
Barn Manager
Hambden Hills Stables
Chardon, Ohio
06.2010 - 01.2017
- Developed and implemented barn management strategies to ensure safety of horses and staff.
- Ensured that all barn personnel followed safety protocols when working with horses.
- Provided training to new staff on proper handling techniques and safety procedures for equine care.
- Monitored inventory levels of hay, grain, supplements, shavings, and other necessary items needed in the barn.
- Performed routine maintenance checks on tack, fences, gates and other equipment used in the barn.
- Communicated effectively with owners regarding their horse's progress or medical needs.
- Provided guidance to inexperienced riders on proper riding techniques or how best to handle a difficult horse.
- Supervised feeding schedules according to individual requirements of each horse.
- Maintained tidy barn by sweeping, cleaning and organizing feed and materials.
Education
Cosmetology
Brown Aveda Institute
Mentor, OH12-2015
High School Diploma -
Chardon High School
Chardon, OH05-2012
Skills
- Time Management
- Schedule Management
- Motivated & Goal Oriented
- Excellent Typing & Communication Skills
Timeline
Server
Home Bistro
03.2021 - Current
Nail Technician/Salon Assistant
John Roberts Spa
02.2016 - 03.2021
Barn Manager
Hambden Hills Stables
06.2010 - 01.2017
Cosmetology
Brown Aveda Institute
High School Diploma -
Chardon High School