Alison Mayes
Louisville,KY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Business Development Manager
Louisville Title Agency
Louisville, KY
11.2020 - Current
- Provided customer service to clients regarding escrow status updates and inquiries.
- Communicated regularly with attorneys, lenders and other parties involved in the transaction.
- Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
- Managed and resolved concerns, problems or issues to avoid closing delays.
- Coordinated marketing events for showcasing product and service offerings.
- Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
- Generated leads through direct mailers or other outreach methods like cold calling or emails.
- Collaborated with sales team to develop targeted promotions and incentives programs.
- Oversaw complete real estate closing process and adhered to all related process guidelines, company standards, and title requirements.
- Provided training to new hires on office policies and procedures.
- Organized company events including holiday parties, team building activities .
Escrow Officer
Louisville Title Agency
Louisville, KY
11.2015 - Current
- Proficient in Qualia.
- Served as an intermediary between buyers, sellers and lenders during real estate closings.
- Negotiated solutions when discrepancies arose during the settlement process.
- Issued checks from escrow accounts according to instructions provided by clients or lenders.
- Managed multiple files simultaneously while ensuring adherence to deadlines.
- Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
- Coordinated the signing of closing documents, ensuring all parties had a clear understanding of the terms.
- Facilitated the disbursement of funds and documents according to escrow instructions.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
Optometry Technician
Dr. Snipes & Associates
Louisville, KY
01.2011 - 10.2011
- Received payments from customers for services rendered or products purchased.
- Filed documents in accordance with office filing system requirements.
- Instructed patients on how to properly insert and remove soft contact lenses.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information at all times.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Verified insurance coverage information prior to patient visit or procedure.
- Ordered contact lenses per physician's prescription instructions.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Maintained accurate records of patient visits, examinations, prescriptions, and treatments in electronic health record systems.
- Reviewed purchase orders for accuracy before submitting them for processing.
Education
Bachelor of Arts - Psychology
Spalding University
Louisville, KY06-2014
High School Diploma -
Atherton High School
Louisville, KY05-2006
Skills
- Customer Service
- Relationship Development
- Project Management
- Problem-Solving
- Organization and Time Management
- Conflict Resolution
- Data accuracy
- Bookkeeping
References
References available upon request.
Timeline
Business Development Manager
Louisville Title Agency
11.2020 - Current
Escrow Officer
Louisville Title Agency
11.2015 - Current
Optometry Technician
Dr. Snipes & Associates
01.2011 - 10.2011
Bachelor of Arts - Psychology
Spalding University
High School Diploma -
Atherton High School
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