Summary
Overview
Work History
Education
Skills
Timeline
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ALISON MITCHENER

Mayville,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Genie Energy
12.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Personal In-Home Caregiver

Willcare
04.2023 - 11.2023
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Customer Service Representative

DFT Communications
11.2017 - 04.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Utilized customer service software to manage interactions and track customer satisfaction
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Developed and updated databases to handle customer data
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Exhibited high energy and professionalism when dealing with clients and staff.

Assistant Production Artist

Star Media Group
01.2016 - 11.2017
  • Applied knowledge of printing standards to create high-quality images
  • Fostered highly communicative, collaborative team culture on visual product projects
  • Anticipated design issues and proved to be proactive in developing effective solutions.
  • Preserved branding standards of assigned accounts
  • Developed and maintained courteous and effective working relationships
  • Produced designs for clothing and accessories such as shirts, pullovers and bags
  • Prepared proof artwork using CorelDraw and hand-drawn sketches
  • Adjusted existing logos, characters and other assets for different uses.

Education

Bachelor of Arts - Photography, Drawing & Painting

State University of New York
Fredonia, NY
05.2019

Skills

  • Laptop and Tablet Operation
  • Task Management
  • Microsoft Outlook
  • Retail Sales Customer Service
  • Administrative Support
  • Print Production
  • Art Composition

Timeline

Customer Service Representative

Genie Energy
12.2023 - Current

Personal In-Home Caregiver

Willcare
04.2023 - 11.2023

Customer Service Representative

DFT Communications
11.2017 - 04.2023

Assistant Production Artist

Star Media Group
01.2016 - 11.2017

Bachelor of Arts - Photography, Drawing & Painting

State University of New York

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ALISON MITCHENER