Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Hi, I’m
Paulette Crump
Laplace,LA
Summary
Overview
18
years of professional experience
6
years of post-secondary education
Work History
ConcentrixGonzales, LA
Customer Service Representative
07.2023 - Current
Job overview
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
Home CareLaplace, LA
Caregiver
07.2019 - Current
Job overview
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Lofton Security ServicesBaton Rouge, LA
Security Officer
08.2018 - 07.2019
Job overview
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Home InsteadBaton Rouge, LA
Care Giver
11.2017 - 03.2018
Job overview
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Morrison Healthcare Food ServicesNew Orleans, Louisiana
Call Center Operator
04.2016 - 06.2017
Job overview
- Promoted available products and services to customers during service, account management, and order calls.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
AerotekNew Orleans, LA
Call Center
01.2016 - 02.2016
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion, and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
St. James Primary CareLaplace, LA
Patient Access Representative
11.2014 - 06.2015
Job overview
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
River Parish Hospital Laplace, LA
ER Clerk
06.2005 - 10.2014
Job overview
- Processed insurance approval forms for scheduled procedures and office visits.
- Used electronic systems to enter provider orders and retrieve test results.
- Utilized multiple PC applications throughout day.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
Education
Phillips Junior College Marrero, LA
Associate of Science from Secretarial Administration
08.1987
University Overview
- 4.0 GPA
- Ranked in Top 5% of class
East St. John High SchoolReserve, LA
High School Diploma
08.1983
University Overview
- 4.0 GPA
- Ranked in Top 5% of class
- 4-H Member
- Elected Captain of Debate Team
Skills
Laptop and Tablet OperationPayment Scheduling and CollectionClerical SupportCall TriagingCall Center Operations
Documentation and reporting
Customer support
Inbound phone calls
Brand representation
Timeline
Customer Service Representative
Concentrix
07.2023 - Current
Caregiver
Home Care
07.2019 - Current
Security Officer
Lofton Security Services
08.2018 - 07.2019
Care Giver
Home Instead
11.2017 - 03.2018
Call Center Operator
Morrison Healthcare Food Services
04.2016 - 06.2017
Call Center
Aerotek
01.2016 - 02.2016
Patient Access Representative
St. James Primary Care
11.2014 - 06.2015
ER Clerk
River Parish Hospital
06.2005 - 10.2014
Phillips Junior College
Associate of Science from Secretarial Administration
08.1987
East St. John High School
High School Diploma
08.1983