Summary
Work History
Education
Skills
Timeline
Generic

Martavia Rankin

Memphis,TN

Summary

Managerial rapport within the workforce while promptly completing multiple responsibilities. Expert communicator when supporting client's needs, documenting information and interacting with supervisors. Valued as flexible and dedicated to expanding knowledge and responsibilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Customer Service Representative

FedEx 2023
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.

DIRECT SUPPORT PROFESSIONAL/ TEAM LEAD

St. John's Community Service 2015-2024
  • Develop and lead a strong, collaborative team of residential support specialists to operate high quality, multidimensional residential services in assigned departments.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Ensure compliance and quality assurance of all records for individuals

Education

High School Diploma

Skills

  • Excellent interpersonal and communication skills
  • Case management
  • Word processing
  • Rapport development
  • Charting and Documentation
  • Desktop/Laptop/Tablet Operation

Timeline

Customer Service Representative

FedEx 2023

DIRECT SUPPORT PROFESSIONAL/ TEAM LEAD

St. John's Community Service 2015-2024

High School Diploma

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Martavia Rankin