ALISON REGGIANNINI
Quincy,MA
Summary
Results-driven professional with proven expertise in operations, customer engagement, and global account management within the footwear and apparel industry. Known for process improvements, documentation, and collaborative strategies that drive efficiency and revenue growth. Eager to contribute and continue learning in a dynamic team environment.
Overview
3
3
years of professional experience
Work History
Account Specialist
New Balance
11.2023 - Current
- Manage major global accounts, including Footlocker, Champs, DSG, Academy, and Eurostar, ensuring operational efficiency and client satisfaction
- Mentored peers in ERP transitions (D365), proactively resolving issues, including manually addressing 5K+ release journal discrepancies, fostering a collaborative environment
- Developed and maintained comprehensive documentation for account processes, ensuring seamless onboarding and training for new team members
- Proposed and implemented process improvements, optimizing workflows and increasing team efficiency
Electronic Response Representative
Fidelity Investments
05.2022 - 11.2023
- Provided empathetic and professional resolution to customer complaints, ensuring a positive client experience
- Mentored and coached team members to overcome challenges and improve KPI performance
- Assisted clients in understanding complex financial concepts and coordinated with legal and tax professionals for comprehensive planning
Financial Customer Associate
Fidelity Investments
01.2022 - 05.2022
- Resolved discrepancies in inventory records, ensuring operational accuracy
- Delivered prompt and accurate customer service regarding product features, pricing, and availability
- Collaborated with cross-functional teams to address and resolve escalated issues efficiently
Education
Bachelor of Science - Business Administration
Merrimack College
North Andover, MA12.2021
Skills
- Global Account Management
- Business Development
- Process Improvement & Documentation
- Customer Relationship Management
- Problem-Solving & Mentorship
- Dependable & Adaptable Team Player
Timeline
Account Specialist
New Balance
11.2023 - Current
Electronic Response Representative
Fidelity Investments
05.2022 - 11.2023
Financial Customer Associate
Fidelity Investments
01.2022 - 05.2022
Bachelor of Science - Business Administration
Merrimack College