Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ALISON REGGIANNINI

Quincy,MA

Summary

Results-oriented professional with a strong background in global account management, operations, and customer engagement within the footwear and apparel industry. Recognized for driving process improvements, enhancing documentation, and fostering collaboration to boost efficiency and revenue. Passionate about continuous learning and contributing to high-performing teams.

Overview

3
3
years of professional experience

Work History

Account Specialist

New Balance
Brighton, MA
11.2023 - Current
  • Manage key global accounts including Foot Locker, Champs, DSG, Academy, and Eurostar, ensuring seamless operations and client satisfaction.
  • Spearheaded ERP transition support (D365), resolving over 5,000 release journal discrepancies and mentoring peers through the change.
  • Authored detailed process documentation to streamline onboarding and training for new hires.
  • Identified and implemented workflow improvements, significantly enhancing team productivity.

Electronic Response Representative

Fidelity Investments
Merrimack, NH
05.2022 - 11.2023
  • Delivered empathetic, timely resolutions to customer concerns, enhancing client satisfaction and loyalty.
  • Mentored team members to improve performance metrics and overcome service challenges.
  • Collaborated with legal and tax professionals to support clients in understanding complex financial planning topics.

Financial Customer Associate

Fidelity Investments
Merrimack, NH
01.2022 - 05.2022
  • Ensured accuracy in inventory records and resolved discrepancies to maintain operational integrity.
  • Provided prompt, knowledgeable support on product features, pricing, and availability.
  • Partnered with cross-functional teams to resolve escalated issues efficiently and effectively.

Education

Bachelor of Science - Business Administration

Merrimack College
North Andover, MA
12.2021

Skills

  • Global Account Management
  • Business Development
  • Process Optimization & Documentation
  • Customer Relationship Management (CRM)
  • Problem Solving & Peer Mentorship
  • Adaptable & Dependable Team Player

References

References available upon request.

Timeline

Account Specialist

New Balance
11.2023 - Current

Electronic Response Representative

Fidelity Investments
05.2022 - 11.2023

Financial Customer Associate

Fidelity Investments
01.2022 - 05.2022

Bachelor of Science - Business Administration

Merrimack College

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