Michelle Dolder
Omaha,NE
Summary
Bilingual operations professional with 7+ years managing global programs and client relationships in multinational settings. Expertise in coordinating complex processes, enhancing vendor partnerships, and implementing service improvements. Skilled in global mobility, account management, and operational leadership, with a focus on collaboration across diverse regions, including LATAM markets.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Global Mobility – International Account Management III
NEI Global Relocation
01.2022 - Current
- Manage end-to-end global mobility programs for Fortune 500 clients, acting as a strategic point of contact to ensure service delivery, compliance, and client satisfaction across international markets. Partner with HR, payroll, immigration specialists, and global vendors to coordinate complex relocations across multiple regions.
- Built trusted relationships with corporate clients and relocating employees, acting as primary contact throughout relocation process to facilitate smooth transitions.
- Monitored case progress, budgets, and service-level agreements (SLAs) to uphold operational standards and ensure alignment with client expectations.
- Identified and implemented workflow improvements and streamlined processes, enhancing overall client and employee experience during relocations.
- Coordinate with cross-functional teams to proactively resolve issues and minimize risks throughout the relocation journey.
Global Mobility – International Account Management III
NEI Global Relocation
01.2022 - Current
- Manage end-to-end global mobility programs for Fortune 500 clients, acting as a strategic point of contact to ensure service delivery, compliance, and client satisfaction across international markets. Partner with HR, payroll, immigration specialists, and global vendors to coordinate complex relocations across multiple regions.
- Built trusted relationships with corporate clients and relocating employees as primary point of contact throughout relocation process.
- Monitor case progress, budgets, and service-level agreements (SLAs) to ensure operational excellence and cost efficiency.
- Identified opportunities to improve workflows and streamline processes, enhancing client and employee experiences.
- Coordinated with cross-functional teams to resolve issues and minimize risks throughout relocation journey.
Technical Support Specialist II
Cox Communications
01.2020 - 01.2022
- Delivered high-volume technical support in a fast-paced, customer-focused environment, consistently meeting or exceeding performance, productivity, and service-quality goals.
- Diagnosed and resolved complex technical, service, and account-related issues, prioritizing first-contact resolution and delivering a positive customer experience.
- Coordinated service appointments and collaborated with field technicians to ensure clear communication and timely follow-up for effective issue resolution.
- Assessed customer needs and recommended tailored solutions to resolve recurring issues and enhance overall customer satisfaction.
- Maintained accurate customer and service documentation to support operational consistency and effective issue tracking.
- Demonstrated strong communication, problem-solving, and multitasking skills while managing competing priorities in a KPI-driven environment.
Property Manager
Jason Properties, LLC
01.2017 - 01.2020
- Oversaw daily operations for 55-unit residential portfolio, ensuring financial performance, maintenance, vendor management, compliance, and resident satisfaction.
- Coordinated budgets, vendor contracts, maintenance operations, and regulatory compliance to ensure optimal property performance.
- Streamlined maintenance and communication processes to improve efficiency and resident experience.
- Streamlined maintenance and communication processes, enhancing efficiency and resident experience.
- Built strong resident relationships by resolving concerns promptly and maintaining high occupancy.
- Prepared monthly financial and operational reports to support business and management decisions.
Education
Bachelor’s Degree - Business Management
Bellevue University
Bellevue01-2017
Skills
- Global Account Management
- Client Relationship Management
- Customer success management
- Relocation coordination
- Global Operations
- SLA and KPI management
- Process Improvement
- Reporting & Data Analysis
- Cross-Functional Collaboration
- Vendor & Partner Management
- Stakeholder Management
- Global market expertise
LANGUAGES
English – (Native)
Spanish – (Native)
Timeline
Global Mobility – International Account Management III
NEI Global Relocation
01.2022 - Current
Global Mobility – International Account Management III
NEI Global Relocation
01.2022 - Current
Technical Support Specialist II
Cox Communications
01.2020 - 01.2022
Property Manager
Jason Properties, LLC
01.2017 - 01.2020
Bachelor’s Degree - Business Management
Bellevue University