Christine Gabriel
Nokomis,FL
Summary
Dynamic professional with extensive experience in managing international client relationships and coordinating cross-functional teams. Demonstrated success in analyzing customer data and implementing strategies that align with business objectives, ensuring high service standards and long-term partnerships.
Overview
1
1
Certification
22
22
years of professional experience
Work History
International Account Director
Aetna International
Nokomis, FL
01.2005 - Current
- Managed international client relationships to achieve high service standards and satisfaction.
- Developed comprehensive account strategies aligned with client objectives and business goals.
- Coordinated cross-functional teams to address client needs and implement tailored solutions.
- Oversaw contract negotiations to secure favorable terms, enhancing value for international accounts.
- Trained team members on best practices in account management and client engagement.
- Facilitated communication between clients and internal departments for seamless service delivery.
- Analyzed market trends to guide account management decisions and enhance strategic initiatives.
- Identified potential risks associated with specific accounts and developed mitigation strategies.
- Analyzed customer data to identify opportunities for growth and expansion into new markets.
- Negotiated contracts with customers to ensure long-term business relationships.
- Collaborated with stakeholders to resolve complex client issues by collaborating with stakeholders across various regions.
- Cultivated strong relationships with customers through regular communication and follow-up actions.
- Ensured compliance with company guidelines and international standards and company guidelines and international standards.
- Contacted accounts to measure customer satisfaction to measure customer satisfaction and increase revenue.
- Provided timely feedback on performance metrics to senior management team.
- Ensured compliance with applicable laws and regulations related to international account management.
- Listened to customer needs to identify and recommend best services and solutions.
- Listened to customer needs to identify and recommend best services and solutions.
Education
Bachelor of Science - Business Administration And Marketing
University of Connecticut
Storrs, CT05-1990
Skills
- Global account management
- Client relations management
- Customer data analysis
- Sales consultation strategy
- Contract negotiations
- Account oversight
- Strategic planning
- Cross-team collaboration
- Team leadership
- Customer engagement
- Effective communication
- Ongoing improvement
- Time management
- Organizational skills
Certification
- Health Insurance Agent License in Florida and Utah
Affiliations
- Volunteer - Collect and Donate to local private charity
- Travel and learn about new cultures
Timeline
International Account Director
Aetna International
01.2005 - Current
Bachelor of Science - Business Administration And Marketing
University of Connecticut