Alison Roberts
Philadelphia
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
24
24
years of professional experience
Work History
General Manager
Athleta
02.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Manager
Athleta
02.2021 - 02.2023
- Partnered with over 15 local businesses to create in store events to boost sales and brand equity
- Utilized Store Insider to drive sales with private shopping events and tailored offers to customers
- Trained and coached associates to drive Loyalty goals
- Created checklists to streamline store supply ordering
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed maintenance and care of selling and BOH technology
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Recognized staff for contributions to company success to foster engagement and increase productivity
Assistant Manager
Banana Republic Factory Store
08.2016 - 02.2021
- Organized store merchandise
- Created store maps
- Led New Flow roll out crew
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet store needs
- Created visual marketing and styled window displays.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Costume Supervisor and Designer
Arden Theatre Company
08.2000 - 07.2016
- Managed build, purchase or rental of all costumes for seven show season
- Supervised up to twenty fittings per show
- Supervised accurate cutting of all garments
- Hired and Managed work schedule for up to six over-hire stitchers to construct and complete alterations for all garments
- Inspected all costumes to maintain strict quality control
- Organized costume plots using Excel and Word programs
- Maintained 5000+ piece costume storage room
- Managed upkeep and maintenance of five sewing machines, two sergers, three steamers, one gravity feed steam iron and one blind hem machine
- Collaborated in all meetings to achieve design vision
- Sourced and purchased all fabric and trim components within strict budgets
- Sourced and purchased all other clothing and accessories for show
- Managed receipts and budget for each show
Education
Master of Arts - Costume Design and Technology
Illinois State University
Normal, IL2000
Bachelor of Arts - Theatre Arts
Rowan University
Glassboro, NJ1997
Skills
- Efficient deadline and budget management
- Fashion styling
- Organized event planning
- Diplomatic collaborator
- Retail merchandising
- Store mapping
- Excellent time management
Timeline
General Manager
Athleta
02.2023 - Current
Assistant Manager
Athleta
02.2021 - 02.2023
Assistant Manager
Banana Republic Factory Store
08.2016 - 02.2021
Costume Supervisor and Designer
Arden Theatre Company
08.2000 - 07.2016
Master of Arts - Costume Design and Technology
Illinois State University
Bachelor of Arts - Theatre Arts
Rowan University