ALISON SHEPPARD
Rotonda West
Summary
Dynamic sales professional with a proven track record at Sears Electronics, excelling in customer service and consistently exceeding sales goals. Skilled in payment processing and conflict resolution, I foster strong customer relationships and adapt strategies to enhance sales performance. Committed to delivering exceptional experiences and driving results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Sales Associate
Sears Electronics
North Dartmouth
01.2006 - 01.2012
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed credit card transactions quickly and securely.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
Cashier, Food Prep
Dunkin Donuts & Baskin Robbins
South Dartmouth
02.2004 - 02.2007
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Dartmouth High School
North Dartmouth, MA05-2005
Skills
- Excellent communication skills
- Exceeds sales goals
- Exceptional customer service
- Negotiation tactics
- Product sales
- Conflict resolution
- Payment processing
- Goal oriented
Affiliations
- betta fish breeder
- proud mother of 3
- novelist
Accomplishments
- exceeded sales targets on a consistent basis
- recognized as number one sales associate in company
- exceptional customer service skills
Languages
English
Full Professional
References
References available upon request.
Timeline
Sales Associate
Sears Electronics
01.2006 - 01.2012
Cashier, Food Prep
Dunkin Donuts & Baskin Robbins
02.2004 - 02.2007
High School Diploma -
Dartmouth High School
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