Alison Wallace
The Greens At Hickory
Claremont,NC
10
years of professional experience
Dedicated receptionist skilled in organization and time management. Proven ability to manage front desk operations and enhance customer relations, ensuring a welcoming environment and efficient service delivery.
Proactive professional with experience in front desk management and customer service. Strong conflict resolution and telephone skills contribute to fostering positive relationships with clients and colleagues. Committed to enhancing operational efficiency and providing exceptional support.
Work History
Receptionist
1 Year 7 Months- Managed front desk operations, greeting visitors and directing inquiries efficiently.
- Scheduled appointments and maintained calendars for staff members to optimize workflow.
- Handled incoming calls, ensuring accurate message delivery and prompt responses.
- Assisted in maintaining office supplies inventory, coordinating with vendors for timely restocking.
- Processed visitor check-ins and facilitated security protocols, enhancing safety measures.
- Developed strong relationships with residents, addressing concerns and providing exceptional customer service.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
GoodWill Industries
11 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Transit Driver
3 Years 3 Months- Ensured passenger safety by adhering to all traffic regulations and safety protocols.
- Navigated complex routes efficiently, optimizing travel time and enhancing service reliability.
- Assisted passengers with special needs, providing exceptional customer service and support.
- Monitored vehicle conditions, performing routine inspections and reporting maintenance issues promptly.
- Developed efficient scheduling practices, reducing wait times and improving overall transit efficiency.
Detention Officer
4 Years 10 Months- Supervised inmate behavior to maintain order and safety within facility.
- Conducted regular security checks to ensure compliance with established protocols.
- Documented incidents and maintained accurate records of inmate activities.
- Collaborated with law enforcement and legal personnel during inmate processing.
- Developed strategies to de-escalate volatile situations, enhancing overall safety.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
Education
High School Diploma
Skills
Organization skills
Time management
Telephone skills
Customer/Client relations
Customer service
Conflict resolution
Timeline
GoodWill Industries
Assistant Manger
04.2023 - 03.2024Read More
Receptionist
The Greens At Hickory
03.2023 - 10.2024Read More
Transit Driver
Lakeview Transits
08.2019 - 11.2022Read More
Detention Officer
Catawba County Detention Center
05.2014 - 03.2019Read More
CVCC Exteneded Day Program
High School Diploma
Read More