Alison Webb
Alpharetta,GA
Summary
Dynamic retail professional with a proven track record, excelling in customer service and team collaboration. Recognized for transforming store performance and driving sales growth. Skilled in inventory control and client interaction, I thrive in fast-paced environments, ensuring exceptional service and operational excellence.
Overview
43
43
years of professional experience
Work History
Cashier/Customer Service/Merchandiser
Marshall's
Seneca, USA
09.2021 - 06.2024
- Guided new cashiers in job functions, policies, and handling difficult customers to ensure consistent delivery of top-notch service
- Developed rapport with customers daily, focusing on regular guests to enhance their shopping experience
- Collaborated with team to support store operations and maintain a positive work environment
Sales Associate/Customer Service/Head Cashier
American Eagle Outfitters
Atlanta, USA
11.2014 - 09.2017
- Enhanced customer satisfaction through proactive communication and personalized support., Merchandising, Inventory Control, Sales, Cashier, Analyzing business with detailed computer reports
- Welcomed customers and delivered tailored service to meet individual needs.
- Guided customers in product selection and offered style recommendations to enhance their shopping experience.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Collaborated with team members to ensure a positive shopping experience.
- Worked with fellow sales team members to achieve group targets.
- Maintained merchandise presentation to meet store standards and branding guidelines.
Pandora Specialist and Assistant Manager
Pandora
Atlanta, USA
09.2012 - 06.2014
- Led a team of 15 associates, fostering collaboration and high performance
- Earned promotion in recognition of exceptional contributions within 3 months.
- Uphold a high standard of customer service
- Pursued sales leads, contributing to overall store growth and revenue
- Recruited, interviewed, and hired dedicated team members to strengthen store operations
- Handled all associate scheduling
- Maintained all operations within the store
- Opened and closed the store at the beginning and end of shifts
- Managed daily reports of transactions
- Performed official money count every shift
Sales Associate/Customer Service
Nordstrom Perimeter Mall
Atlanta, USA
09.2010 - 05.2012
- Managed daily operations in Dress department, ensuring efficient service and customer satisfaction.
- Provided personalized product selection and styling consultations to enhance customer experience.
- Provided exceptional customer service to foster client relationships.
- Upsold additional items based on customer interests and needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with team members to meet and exceed sales targets through effective collaboration.
- Worked as a Personal Shopper
- Processed returns, exchanges, and refunds in accordance with company policies.
- Placed special orders or called other stores to find desired items.
Store Manager
Cache
Atlanta, USA
03.1997 - 04.1999
- Transformed store from lowest to third in regional ranking.
- Secured first place in all regional contests, demonstrating competitive skills.
Store Manager
Brookstone
Atlanta, USA
10.1994 - 03.1997
- Managed Kennesaw Store, co-managed Lenox Store during opening, collaborated with team to reset stores in Southeast region.
Sales Representative
The Lovable Company
Buford, USA
05.1992 - 09.1994
- Sold intimate apparel in retail locations across Georgia, Northern Mississippi, and Northern Alabama, increasing brand visibility and customer engagement.
Buyer, Softlines
Upton's Department Stores
Atlanta, USA
01.1985 - 05.1992
- Advanced from associate buyer for boys to associate buyer for cosmetics, then to associate buyer for hosiery, culminating in promotion to buyer for sleepwear and robes
Assistant Store Manager
Macy's
Dunwoody, USA
08.1981 - 01.1985
- Launched career at Macy's South as a Sales Manager in Augusta, GA, advancing to Assistant Buyer in Atlanta, GA, and later promoted to Assistant Store Manager in the flagship store.
Education
ABJ - Journalism - Public Relations/Advertising
University of Georgia
Athens, GA06.1981
Skills
- Effective communication
- Team collaboration
- Client interaction
- Problem solving
- Inventory management
- Attention to detail
Timeline
Cashier/Customer Service/Merchandiser
Marshall's
09.2021 - 06.2024
Sales Associate/Customer Service/Head Cashier
American Eagle Outfitters
11.2014 - 09.2017
Pandora Specialist and Assistant Manager
Pandora
09.2012 - 06.2014
Sales Associate/Customer Service
Nordstrom Perimeter Mall
09.2010 - 05.2012
Store Manager
Cache
03.1997 - 04.1999
Store Manager
Brookstone
10.1994 - 03.1997
Sales Representative
The Lovable Company
05.1992 - 09.1994
Buyer, Softlines
Upton's Department Stores
01.1985 - 05.1992
Assistant Store Manager
Macy's
08.1981 - 01.1985
ABJ - Journalism - Public Relations/Advertising
University of Georgia