Susan Richards
Port Charlotte
Summary
Highly motivated, with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Customer Service Cashier - Merchandiser
Kolhs
Port Charlotte, FL
11.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Maintained accurate cash drawer and reconciled daily transactions.
- Contributed to a positive shopping environment through excellent service delivery.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
Camp Site Coordinator / After School Care Assistant
YMCA - Franz Ross YMCA - Summer Camp
Port Charlotte, FL
05.2022 - Current
- Directed daily site operations, ensuring adherence to safety protocols for all site activities
- Managed site inventory, ordering supplies as necessary to avoid project delays.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Facilitated daily activities, ensuring a safe, inclusive, and fun environment for campers of diverse backgrounds.
- Provided support and guidance to site staff, fostering a collaborative and productive work environment
- Conducted regular site inspections to monitor project progress and adherence to quality standards
- Facilitated training and development sessions for site staff to enhance skills and safety awareness
- Addressed and resolved site issues and conflicts
Pre-K Teacher - Aftercare Director
Family Christian Academy
Port Charlotte, FL
08.2021 - 05.2025
- Designed and implemented curriculum to enhance student engagement and learning outcomes.
- Managed classroom activities, ensuring safety and well-being of students.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Administered and documented results of student assessments.
- Conducted assessments and observations to monitor student progress.
- Collaborated with teachers to align instructional strategies with curriculum goals.
- Facilitated communication with parents to provide updates on student development.
- Oversaw aftercare program, managing staff and addressing behavior issues effectively.
- Maintained a supportive environment conducive to student growth and learning.
VPK Teacher
YMCA Charlotte Harbor
Port Charlotte, FL
08.2019 - 07.2021
- Implemented hands-on, play-based strategies for experiential learning.
- Developed professional relationships with parents, teachers, directors and therapists.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Administered and documented results of student assessments.
- Met with parents to discuss child behavior and academic progress.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
Teacher Aide - Front office
Venice Christian School
Venice, FL
08.2016 - 05.2019
- Enhanced student engagement and learning outcomes across Pre-K to 10th grade classrooms.
- Maintained a supportive environment for students and staff.
- Facilitated positive communication between teachers and students to encourage participation.
- Supported execution of school functions and activities alongside teachers.
- Served as substitute teacher during absences, ensuring educational continuity.
- Managed classroom supplies and ensured cleanliness of the learning environment.
- Answered multi-line phone system, addressing inquiries in a timely manner.
- Welcomed visitors and assisted parents, fostering an inviting atmosphere.
Office Manager
Shamrock Electric
Bradenton, FL
02.2008 - 11.2015
- Executed daily operations of electrical company to ensure efficient workflow.
- Supervised 12 employees, managing schedules, resolving conflicts, and determining salaries.
- Maintained accurate financial records using QuickBooks for all transactions.
- Verified details of business transactions recorded on sales slips, invoices, and receipts.
Bookkeeper - Front End Coordinator
Cocoa Beach Supermarket
Cocoa Beach, FL
06.2002 - 12.2007
- Balanced 10 register drawers and safe, ensuring accurate cash management.
- Counted and verified lottery drawer daily to maintain compliance.
- Processed vendor check-ins, orders, and payments for efficient supply chain management.
- Managed daily deposits while reviewing account status with owners.
- Maintained operational efficiency at front end of store through effective oversight.
- Provided change for register drawers, facilitating smooth customer transactions.
- Ensured accuracy in financial records and daily operations alignment.
Education
Dental Assisting -
DATS - Bradenton
05-2003
Teachers Certification Exam
12-2019
Skills
- Effective communication
- Interpersonal abilities
- Organizational expertise
- Safety enforcement
- Scheduling coordination
- Self-motivation
- Operational efficiency
- Rapid learning of procedures
Timeline
Customer Service Cashier - Merchandiser
Kolhs
11.2025 - Current
Camp Site Coordinator / After School Care Assistant
YMCA - Franz Ross YMCA - Summer Camp
05.2022 - Current
Pre-K Teacher - Aftercare Director
Family Christian Academy
08.2021 - 05.2025
VPK Teacher
YMCA Charlotte Harbor
08.2019 - 07.2021
Teacher Aide - Front office
Venice Christian School
08.2016 - 05.2019
Office Manager
Shamrock Electric
02.2008 - 11.2015
Bookkeeper - Front End Coordinator
Cocoa Beach Supermarket
06.2002 - 12.2007
Dental Assisting -
DATS - Bradenton
Teachers Certification Exam
References
- Kyle Rousseau, YMCA Program Director, 941-544-7729
- Cheryl Hesser, FCA School board / Teacher, 941-286-8061
- Joseph Tocco, DM Advance Auto Parts, 941-456-3644