Alison Workman
Summary
Experienced in delivering strategic consulting services to enhance business operations. Leveraging in-depth industry knowledge and analytical skills to identify and implement effective solutions. Proven track record in building strong client relationships and consistently driving measurable results.
Overview
13
13
years of professional experience
Work History
LUXURY GOODS CONSULTANT
ONBOARD MEDIA
11.2016 - Current
- Port lecturer aboard 15 Carnival Cruise Line and Princess Cruises ships for 6-9 month contracts
- Prioritized customer issues to resolve quickly to customer's satisfaction
- Delivered presentations several times per week to audiences of up to 500 people
- Represented high end luxury jewelry and watch brands, both domestic and international, FOPE being heavily included.
- Hosted seminars about products such as watches, jewelry, and port destinations
- Processed inventory control paperwork
- Created and built lasting client relationships
- Created marketing campaigns to boost sales with cross-promotions
- Closed multiple sales including some in the six-figure range
- Researched industry best practices to recommend innovative solutions tailored to client needs.
- Analyzed market trends to identify growth opportunities for clients, informing strategic decisions.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
CO-OWNER | CUSTOMER SERVICE/SOCIAL MEDIA MANAGER | QUALITY CONTROL
PAR DESIGNS, LLC
07.2020 - 03.2023
- Engaging with customers to ensure satisfaction throughout buying process
- Designing all social media advertisements
- Ensuring quality control before shipment
- Tracking shipments and proactively keeping customers informed
- Increased market presence by formulating and executing long-term business strategies.
- Optimized budget allocations by reviewing expenditure and identifying cost-saving opportunities.
ENTERTAINMENT HOST
CARNIVAL CRUISE LINE
02.2016 - 08.2016
- Communicated with guests in a friendly and engaging manner
- Ensured a high level of customer satisfaction
- Interacted with large crowds to generate excitement
- Hosted a wide variety of events such as karaoke, trivia, and interactive games
Teaching Assistant
Creative Stages
01.2012 - 01.2015
- Assisted in maintaining classroom organization to ensure a conducive learning environment.
- Contributed to classroom activities that encouraged creativity and critical thinking among students.
- Assisted teachers in delivering engaging lessons for improved student participation.
- Prepared instructional materials for supporting lesson delivery and student engagement.
Education
Bachelor of Business Administration - Business Administration
SIENA HEIGHTS UNIVERSITY
Adrian, MI12.2015
Bachelor of Arts - Theater/Speech Communication
SIENA HEIGHTS UNIVERSITY
Adrian, MI05.2015
Skills
- Client Relationship Management
- Strategic Solution Design
- Proficient in Microsoft Word
- Proficient in Excel Functions
- Proficient in PowerPoint
- Meticulous Attention
- Leadership and Mentorship
- Effective Public Speaking
- Project Planning
- Client Relationship Management
- Engaged Listening Skills
- Market Insight
- Consumer Insights
- Market Trend Analysis
Queen Of Alaska
The Queen of Alaska award recognizes top revenue performers on high-producing ships in the Alaska region during cruise season, with a focus on luxury brands like FOPE. The award is given to those who deliver exceptional customer service, strong brand retail performance, and the ability to serve a large client base. My personal connection to FOPE began in 2016 on Alaskan cruise ships when it was first introduced to me.
Timeline
CO-OWNER | CUSTOMER SERVICE/SOCIAL MEDIA MANAGER | QUALITY CONTROL
PAR DESIGNS, LLC
07.2020 - 03.2023
LUXURY GOODS CONSULTANT
ONBOARD MEDIA
11.2016 - Current
ENTERTAINMENT HOST
CARNIVAL CRUISE LINE
02.2016 - 08.2016
Teaching Assistant
Creative Stages
01.2012 - 01.2015
Bachelor of Arts - Theater/Speech Communication
SIENA HEIGHTS UNIVERSITY
Bachelor of Business Administration - Business Administration
SIENA HEIGHTS UNIVERSITY
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