Alissa Alvarez
15705 Kervin Ave. Paramount,CA
Overview
9
9
years of professional experience
Work History
Customer Service Representative
JBK Financial
08.2023 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Dart Entities
03.2022 - 08.2023
- Responded to customer requests for products, services, and company information.
- Arranged transportation with Freight Companies to transport client's product.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Case Manager
American Honda Motor Co
03.2019 - 03.2022
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Guest Service Assistant
Target
08.2015 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Downey High School
Downey, CASkills
- Problem-solving abilities
- Active Listening
- Prioritization
- Customer Relations
- Critical Thinking
Timeline
Customer Service Representative
JBK Financial
08.2023 - 08.2024
Customer Service Representative
Dart Entities
03.2022 - 08.2023
Case Manager
American Honda Motor Co
03.2019 - 03.2022
Guest Service Assistant
Target
08.2015 - 03.2019
Downey High School