Alissa Bartlett
Springfield,MA
Summary
Detail-oriented student pursuing a role with the Volunteer Income Tax Assistance (VITA) program. Committed to delivering accurate and confidential tax preparation services to community members. Aims to enhance client-service skills while contributing to community support initiatives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Remote Administrative Assistant
Fivver
01.2024 - 06.2026
- Managed digital files, spreadsheets, and client documents with accuracy and organization.
- Responded to emails, scheduled appointments, and maintained clear communication logs.
- Entered and updated data in online systems, ensuring completeness and error-free records.
- Assisted with preparing simple reports and organizing information for supervisors.
- Handled incoming calls and directed inquiries to appropriate personnel efficiently.
- Drafted correspondence and documents to ensure clear communication across departments.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
Associate of Applied Science - Electrical Engineering
Springfield College
Springfield, Massachusetts, MASkills
- Document organization
- Customer service
- PC proficient
- Report analysis
- Recordkeeping
- Task prioritization
- Tech-Savvy
- Microsoft Word
- Clerical support
- Typing proficiency
Certification
IRS Volunteer Standards of Conduct (VSC) — In Progress via Intuit Academy TurboTax
Timeline
Remote Administrative Assistant
Fivver
01.2024 - 06.2026
Associate of Applied Science - Electrical Engineering
Springfield College