Retail Management
Alissa Comrie
Big Y
Westerly,RI
8
years of professional experience
Dynamic Assistant Customer Service Manager at Big Y with a proven track record in payroll administration and cash handling. Expert in enhancing customer satisfaction through effective conflict resolution and team training. Skilled in optimizing schedules and fostering team collaboration, resulting in improved service efficiency and employee engagement.
Work History
Assistant Customer Service Manager
8 Years 3 Months- Administered payroll processes to ensure accurate and timely employee compensation
- Oversaw cash handling operations, ensuring accuracy and security in transactions.
- Investigated and rectified cash discrepancies to ensure financial accuracy.
- Collaborated with team members to streamline service processes, improving response times.
- Trained new staff on customer service protocols and best practices for effective support.
- Developed and maintained positive relationships with customers through regular follow-up communications.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing operational efficiency.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma
Skills
Payroll experience
Sales proficiency
Cash handling
Customer engagement
Customer relations
Team building
Conflict resolution
Training and mentoring
Schedule management
Inventory control
POS system operations
Proficient in software
Conflict mediation
Microsoft outlook
word
and Excel
Customer service
Excellent time management skills
Decision-making
Timeline
Assistant Customer Service Manager
Big Y
05.2018 - CurrentRead More
Home Education Program
High School Diploma
Read More