Alissa Davenport
Jasper,TN
Summary
Dynamic and detail-oriented professional with a strong work ethic developed through extensive experience in Pulmonary and Critical Care settings. Demonstrated expertise in delivering exceptional customer service, coupled with advanced proficiency in electronic medical record (EMR) software systems, which has resulted in streamlined patient flow and accurate data management. Recognized for outstanding empathetic communication skills and meticulous attention to detail, leading to significant improvements in patient care quality and overall satisfaction rates.
Overview
2026
2026
years of professional experience
Work History
Medical Receptionist
Preventive Medicine Institute
Delivery Expert
Domino's Pizza
Jasper, TN
07.2025 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Corrections Deputy
Jackson County Jail
Scottsboro, AL
11.2024 - 04.2025
- Conducted thorough investigations into alleged misconduct or rule violations, resulting in appropriate disciplinary actions when necessary.
- Participated in regular training sessions on topics such as use-of-force procedures or emergency response protocols, staying current on best practices within the field of corrections work.
- Provided guidance and support to new corrections officers, aiding in their professional development and overall success within the role.
- Supervised Type and Type activities of inmates to maintain order.
- Improved inmate behavior by implementing structured daily routines and activities.
- Maintained accurate records of inmate activities, incidents, and progress for review by supervisors.
- Implemented risk assessment measures to accurately identify potential issues within the inmate population, allowing for proactive intervention strategies.
- Searched for contraband, weapons and drugs.
- Collaborated with fellow deputies to maintain a secure environment and address any potential threats or issues.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into facility and processed inmates for release.
- Received and accounted for personal possessions and determined inmate work assignments.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
Customer Service Representative
BlueCross BlueShield of Tennessee Inc.
Chattanooga, TN
10.2022 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Clinical Assistant
BlueCross BlueShield of Tennessee Inc.
Chattanooga, TN
07.2022 - 11.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
Medical Receptionist
Pulmonary and Critical Care
Chattanooga, TN
10.2021 - 07.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Streamlined office communication by effectively coordinating between doctors and nurses.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
CNA
Signature HealthCARE
South Pittsburg, TN
12.2008 - 05.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
Continental Academy
Florida City, FLSkills
- Medical terminology
- Appointment scheduling
- Telephone etiquette
- Front desk operations
- Patient scheduling
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- Appointment management
- Payment collection
- Reminder calls
- Patient relations
- Electronic medical records
- EMR / EHR
- Referral verification
- Medical charting
- Medical office procedures
- Insurance claims
- Co-payment collection
- Patient callbacks
- Typing and filing
- Time management
- Critical thinking
- Insurance authorizations
- Electronic recordkeeping
- Scheduling tests and procedures
- Preparing treatment rooms
- EHR software
Languages
English
Full Professional
Additional Information
I’ve worked in the medical field for over 12 years. I worked in a medical office setting four of those years. I have experience in several different EMR’s systems. I also have experience in insurance verification, copayments and scheduling patients for procedures such as CT scans, PET scans and follow up appointments. Patient care is my top priority.
Timeline
Delivery Expert
Domino's Pizza
07.2025 - Current
Corrections Deputy
Jackson County Jail
11.2024 - 04.2025
Customer Service Representative
BlueCross BlueShield of Tennessee Inc.
10.2022 - 11.2024
Clinical Assistant
BlueCross BlueShield of Tennessee Inc.
07.2022 - 11.2024
Medical Receptionist
Pulmonary and Critical Care
10.2021 - 07.2022
CNA
Signature HealthCARE
12.2008 - 05.2016
Medical Receptionist
Preventive Medicine Institute
Continental Academy