Alissa Durham
Lapine,OR
Summary
Proven leader in hospitality, adept at team management and customer service, with a track record of enhancing guest satisfaction and loyalty at Sunriver Resort. Excelled in banquet setup and staff leadership, significantly improving event outcomes. Skilled in fostering a clean and engaging environment, demonstrating an outstanding ability to multitask and communicate effectively.
Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.
Qualified bartender with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
7
7
years of professional experience
Work History
Bartender
Big Belly Burgers an Brew
Sunriver Oregon
06.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Banquet Captain
Sunriver Resort
Sunriver Oregon
04.2024 - 09.2024
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
Bartender
Shandys Bar
Lapine Oregon
09.2017 - 11.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Education
High School Diploma -
Lapine High School
La Pine, OR06-2010
Skills
- Strong multitasking
- Team management
- Customer service
- Banquet setup
- Highly reliable
- Team member development
- Team player attitude
- Staff leadership
- Clear and effective communication
- Staff supervision
- Patience and tolerance
- Exceptional leadership
- Outgoing personality
- Employee development
- Engaging personality
- Food safety
- Cleanliness and hygiene
Languages
English
Timeline
Bartender
Big Belly Burgers an Brew
06.2024 - Current
Banquet Captain
Sunriver Resort
04.2024 - 09.2024
Bartender
Shandys Bar
09.2017 - 11.2023
High School Diploma -
Lapine High School