Alissa Fairbanks
Garden Grove,CA
Summary
Warm and friendly individual determined to help customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Great Wolf Lodge
01.2020 - 10.2024
- Delivered outstanding customer service by warmly welcoming guests, efficiently managing check-ins and check-outs, and providing clear explanations of hotel amenities.
- Processed room deposits, fees, and payments with accuracy, ensuring compliance with hotel policies and guest satisfaction.
- Oversaw fast-paced front desk operations, assisting up to 500 guests daily while maintaining a professional and organized environment.
- Collaborated with housekeeping and maintenance teams to ensure guest rooms met hotel standards and accommodated special requests.
- Operated a multi-line phone system, promptly addressing inquiries, resolving concerns, and facilitating reservations.
- Arranged personalized services for VIP clients, enhancing their experience and exceeding guest expectations.
- Trained and mentored new staff in customer service techniques and front desk procedures, contributing to improved team performance and guest satisfaction.
- Recognized for exceptional multitasking, problem-solving skills, and the ability to remain calm under pressure in high-traffic situations.
Lifeguard
Great Wolf Lodge
01.2016 - 01.2020
- Completed 60 hours of lifeguard training and became CPR, AED, and First Aid certified, with weekly training sessions to stay current.
- Supervised swimming activities to ensure adherence to safety policies and guidelines.
- Administered first aid and CPR as needed, and rescued swimmers in distress or danger of drowning.
- Conducted routine inspections of pool facilities, equipment, and water quality to ensure a safe environment.
- Collaborated with team members to organize safety drills and improve emergency response protocols.
- Assisted in cleaning and maintaining water park facilities to ensure cleanliness and safety.
Barista
The Coffee Bean & Tea Leaf
04.2018 - 05.2020
- Memorized 50+ menu items and consistently delivered high-quality beverages for up to 300 customers per shift in a fast-paced environment.
- Efficiently operated drive-thru services, taking orders, payments, and food delivery with speed and a friendly demeanor to maintain customer satisfaction.
- Maintained and operated espresso machines, blenders, and commercial coffee brewers, ensuring equipment was clean and functioning to meet health and safety standards.
- Listened attentively to customer preferences to create personalized drinks, contributing to increased sales and positive customer feedback.
- Accurately processed orders and payments using the POS system, ensuring error-free transactions and efficient service.
Education
Bachelor of Arts - English Literature
Cal State University, Long Beach
Long Beach, CA05.2024
Associate of Arts - English
Orange Coast College
Costa Mesa, CA05.2021
Skills
- Client Support
- Workplace Professionalism
- Thoroughness
- Reservations
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- CPR, First Aid, and AED certified
- Efficiency
Timeline
Front Desk Agent
Great Wolf Lodge
01.2020 - 10.2024
Barista
The Coffee Bean & Tea Leaf
04.2018 - 05.2020
Lifeguard
Great Wolf Lodge
01.2016 - 01.2020
Bachelor of Arts - English Literature
Cal State University, Long Beach
Associate of Arts - English
Orange Coast College
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