Alissa Guerrieri
Cleveland,Ohio
Summary
Meticulous server with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.
Overview
13
13
years of professional experience
Work History
SERVER/RESTAURANT HOSTESS
Ferris Steak House & Tavern
Rocky River, OH
09.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Answered customer questions about hours, seating, and menu information
- Collected information from arriving customers to seat groups or place them on waitlist
- Complied with food safety and food hygiene regulations to safeguard public health
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction
SERVER/ASSISTANT STORE MANAGER
Shinto Japanese Steakhouse And Sushi Bar
Strongsville
07.2018 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Created and maintained safe and secure work environments for employees
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Processed payments for credit and debit cards and returned proper change for cash transactions
BARTENDER SHIFT MANAGER
Parker's Downtown
Cleveland, OH
02.2017 - 11.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
- Kept bar presentable and well-stocked to meet customer needs
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Adhered to state laws regarding alcoholic beverage services and customer regulations
ASSISTANT MANAGER
Bar Louie
Westlake, OH
01.2012 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Mentored team members to enhance professional development and accountability in workplace
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Created employee schedules to align coverage with forecasted demands
Education
Bachelor of Arts - Health Sciences
Ohio State University
Columbus, OHSkills
- Customer Loyalty
- Food Inspection
- Kitchen Staff Coordination
- Billing and Payment Processing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 40-50 staff members.
Timeline
SERVER/RESTAURANT HOSTESS
Ferris Steak House & Tavern
09.2022 - Current
SERVER/ASSISTANT STORE MANAGER
Shinto Japanese Steakhouse And Sushi Bar
07.2018 - Current
BARTENDER SHIFT MANAGER
Parker's Downtown
02.2017 - 11.2018
ASSISTANT MANAGER
Bar Louie
01.2012 - 08.2018
Bachelor of Arts - Health Sciences
Ohio State University