Jaylin Mercado
Bakersfield,CA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Server/Restaurant Hostess
Dennys Restaurant
Bakersfield, CA
08.2021 - 04.2022
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Frozen Yogurt Team Member
Wild Berry Yogurt
Bakersfield, CA
04.2021 - 08.2021
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
Education
High School Diploma -
Stockdale High School
Bakersfield, CA05.2020
Skills
- Wait List Management
- Kitchen Staff Coordination
- Multi-Line Telephone Systems
- Menu Memorization
- Dining Customer Service
- To-Go Order Preparation
- High-Volume Dining
- Active Listening and Communication
- Warm and Welcoming
- Team Player
- Guest Greeting and Seating
- Waiting Tables
- Phone Inquiries
- Customer Loyalty
- Monetary Transactions
- Billing and Payment Processing
- Safe Work Practices
- Station Preparation
- Safe Handling Standards
- Cash Register Operations
- Front Counter Support
- Cash and Transaction Handling
- Drink Orders and Service
Timeline
Server/Restaurant Hostess
Dennys Restaurant
08.2021 - 04.2022
Frozen Yogurt Team Member
Wild Berry Yogurt
04.2021 - 08.2021
High School Diploma -
Stockdale High School
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