ALISSA HAAG
Las Vegas,NV
Summary
Eleven years of customer service experience with Trader Joe's, excelling in prioritization and multitasking in dynamic environments. Proven ability to collaborate effectively within teams to achieve both personal and organizational objectives. Recognized for adeptly managing escalated customer issues, leading to significant reductions in dissatisfaction through effective communication and targeted solutions. Expertise in developing win-win outcomes that foster customer loyalty and satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Trader Joe's
Las Vegas, Nevada
01.2014 - Current
- Assisted customers with product selection and provided product information.
- Collaborated with team members to enhance customer service strategies.
- Maintained knowledge of promotions and services to assist customers effectively.
- Trained new associates on customer service protocols and best practices.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Suggested product solutions based on individual customer needs.
Teacher
Mater Academy
Las Vegas, NV
01.2021 - 01.2022
- Taught 150 students, enhancing literacy skills and exam performance.
- Developed engaging lesson plans, leading to improve student curriculum comprehension.
- Supported special needs students by providing individual instruction as needed.
- Collaborated with colleagues to implement curriculum changes, resulting in better student outcomes.
- Communicated regularly with parents regarding student progress and concerns.
Online/ In-Person Substitute Teacher
Clark County School District
Las Vegas, NV
01.2018 - 01.2021
- Filled vacancies and strived to create a comfortable environment for students to learn and grow.
- Taught classes, in-person and online, remotely via Google Meet, Google Classroom, and Zoom.
- Collaborated with staff to support student needs and enhance learning experiences.
Education
Bachelor of Secondary Education - English Language Arts
GRAND CANYON UNIVERSITY
Phoenix, AZ01-2020
Associate of Arts - Fashion Design
ACADEMY OF ART UNIVERSITY
San Francisco, CA01-2016
Skills
- Team collaboration
- Product knowledge
- Communication strategies
- Active listening
- Adaptability to change
- Complex Problem-solving
- Customer complaint resolution
- Customer support
- Verbal and written communication
- Problem-solving skills
- Microsoft Word proficiency
- Adobe applications proficiency
- Google applications proficiency
Timeline
Teacher
Mater Academy
01.2021 - 01.2022
Online/ In-Person Substitute Teacher
Clark County School District
01.2018 - 01.2021
Customer Service Associate
Trader Joe's
01.2014 - Current
Bachelor of Secondary Education - English Language Arts
GRAND CANYON UNIVERSITY
Associate of Arts - Fashion Design
ACADEMY OF ART UNIVERSITY