Alissa Hale
Syracuse
Summary
Proactive Operations Manager with a track record of optimizing logistics and improving workflow consistency. Skilled in staff training and relationship management, ensuring operational excellence while enhancing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Operations Manager
Universal Logistics Holdings Inc.
Clearfield, UT
10.2024 - Current
- Streamlined daily operations to enhance efficiency and reduce logistics delays.
- Coordinated cross-departmental communication to ensure alignment on project objectives.
- Implemented process improvements that enhanced workflow consistency and accuracy.
- Overlooked fleet managers and their drivers to assist when needed.
- Trained new team members on operational procedures, systems, and overall jobs
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led onboarding and training of new hires to fulfill business requirements.
- Developed strong relationships with vendors, resulting in better more loads and improved service quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Fleet Manager
Universal Logistics Holdings Inc.
Clearfield, UT
06.2020 - 10.2024
- Analyzed fleet utilization data to optimize routes, reducing operational costs and improving delivery times.
- Coordinated timely dispatch of trucks to optimize delivery schedules and minimize delays.
- Monitored freight movement and updated tracking systems for real-time visibility and reporting.
- Trained new dispatch staff on procedures, software use, and best practices for effective operations.
- Managed relationships with carriers to negotiate rates and ensure high-quality service delivery.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Answered phone calls and responded to customer emails.
Data Entry Clerk
Universal Logistics Holdings Inc.
Clearfield, UT
04.2018 - 06.2020
- Processed and entered customer orders accurately into order management system.
- Resolved discrepancies in orders by investigating issues and implementing corrective actions.
- Input order information into system and updated customer accounts to document and track customer orders.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Streamlined order entry processes by implementing efficient data management techniques.
- Managed high-volume order periods effectively, maintaining accuracy under pressure.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Childcare Provider
Little Rascals Child Care
Clearfield, UT
08.2014 - 04.2018
- Developed engaging educational activities to promote cognitive and social skills in children.
- Supervised daily routines, ensuring safety and well-being of all children under care.
- Communicated effectively with parents regarding children's progress and behavioral development.
- Implemented individualized care plans addressing the unique needs of each child.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Assisted in potty training and other daily hygiene activities to support child development.
- Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
- Assisted children with homework and school projects, enhancing academic support.
- Read stories, sang songs and facilitated creative play.
Education
High School Diploma -
Syracuse High School
Syracuse, UTSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- Operations monitoring
- Data management
- Strategic decision-making
Timeline
Operations Manager
Universal Logistics Holdings Inc.
10.2024 - Current
Fleet Manager
Universal Logistics Holdings Inc.
06.2020 - 10.2024
Data Entry Clerk
Universal Logistics Holdings Inc.
04.2018 - 06.2020
Childcare Provider
Little Rascals Child Care
08.2014 - 04.2018
High School Diploma -
Syracuse High School