Detail-oriented professional with strong organization and time management skills. Experienced in processing insurance claims and managing client inquiries, ensuring high levels of customer satisfaction.
Overview
2
2
years of professional experience
Work History
Receptionist
Colonial Center
Bowling Green, KY
08.2025 - Current
Greeted and assisted visitors, ensuring a welcoming environment.
Managed incoming calls, directing inquiries to appropriate departments.
Scheduled appointments and maintained organized calendar for staff.
Processed mail and packages, ensuring timely distribution within office.
Insurance Claims Specialist
Total Quality Logistics Inc.
Lexington, KY
03.2024 - 06.2025
Processed insurance claims efficiently, ensuring adherence to company guidelines and regulatory standards.
Reviewed claim documentation for accuracy, identifying discrepancies and facilitating timely resolutions.
Communicated with clients to gather necessary information, enhancing overall customer satisfaction and trust.
Collaborated with internal teams to streamline claims processing procedures, improving response times.
Education
Bachelor of Arts - Business Administration And Management
Western Kentucky University
Bowling Green, Kentucky, KY
05-2027
Associate of Science - Business Administration And Management
Southcentral Kentucky Community And Technical College
Bowling Green, Kentucky, KY
12-2025
High School Diploma -
Warren Central High School
Bowling Green, KY
05-2023
Skills
Organization skills
Time management
Telephone skills
Data entry
Customer/Client relations
Accomplishments
Managed front department area.
Languages
Bosnian
Full Professional
English
Full Professional
Timeline
Receptionist
Colonial Center
08.2025 - Current
Insurance Claims Specialist
Total Quality Logistics Inc.
03.2024 - 06.2025
Bachelor of Arts - Business Administration And Management
Western Kentucky University
Associate of Science - Business Administration And Management
Southcentral Kentucky Community And Technical College