Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Alissa Hamzic

Bowling Green,KY

Summary

Detail-oriented professional with strong organization and time management skills. Experienced in processing insurance claims and managing client inquiries, ensuring high levels of customer satisfaction.

Overview

2
2
years of professional experience

Work History

Receptionist

Colonial Center
Bowling Green, KY
08.2025 - Current
  • Greeted and assisted visitors, ensuring a welcoming environment.
  • Managed incoming calls, directing inquiries to appropriate departments.
  • Scheduled appointments and maintained organized calendar for staff.
  • Processed mail and packages, ensuring timely distribution within office.

Insurance Claims Specialist

Total Quality Logistics Inc.
Lexington, KY
03.2024 - 06.2025
  • Processed insurance claims efficiently, ensuring adherence to company guidelines and regulatory standards.
  • Reviewed claim documentation for accuracy, identifying discrepancies and facilitating timely resolutions.
  • Communicated with clients to gather necessary information, enhancing overall customer satisfaction and trust.
  • Collaborated with internal teams to streamline claims processing procedures, improving response times.

Education

Bachelor of Arts - Business Administration And Management

Western Kentucky University
Bowling Green, Kentucky, KY
05-2027

Associate of Science - Business Administration And Management

Southcentral Kentucky Community And Technical College
Bowling Green, Kentucky, KY
12-2025

High School Diploma -

Warren Central High School
Bowling Green, KY
05-2023

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations

Accomplishments

  • Managed front department area.

Languages

Bosnian
Full Professional
English
Full Professional

Timeline

Receptionist

Colonial Center
08.2025 - Current

Insurance Claims Specialist

Total Quality Logistics Inc.
03.2024 - 06.2025

Bachelor of Arts - Business Administration And Management

Western Kentucky University

Associate of Science - Business Administration And Management

Southcentral Kentucky Community And Technical College

High School Diploma -

Warren Central High School