Alissa Judd
Madison,AL
Summary
Dynamic leader with a proven track record at ENTERPRISE RENT-A-CAR, enhancing operational efficiency and client satisfaction through expert project management and negotiation skills. Excelled in building strong relationships, driving sales growth, and leading teams to exceed goals. Specializes in conflict resolution and team leadership, ensuring project success and client retention.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
JJ REAL ESTATE SOLUTIONS
06.2024 - Current
- Collaborate with contractors, vendors, and property managers to oversee rehabilitation projects, ensuring timely completion and cost-effective repairs that enhance property values and improve tenant satisfaction
- Coordinate property inspections to evaluate conditions, identify maintenance needs, and ensure compliance with safety regulations
- Streamline property management processes by introducing and integrating new software tools, improving operational efficiency and reducing administrative workload
- Build and maintain strong vendor and client relationships, contributing to business growth and client retention
Branch Manager – Bob Wallace Ave
ENTERPRISE RENT-A-CAR
Huntsville, USA
09.2023 - 06.2024
- Managed a team of 25 customer service professionals, driving performance through coaching and motivational strategies to exceed sales goals and improve operational efficiency
- Drove revenue growth by expanding the fleet from 260 to 310 vehicles in 3 months through targeted marketing efforts and strategic partnerships with auto service providers and body shops
- Cultivated and nurtured new business relationships, including negotiating and maintaining partnerships with service centers such as Mavis, Pepboys, and Firestone
- Leveraged negotiation skills and strong client rapport to ensure repeat business, resulting in increased customer retention and satisfaction
Assistant Branch Manager – Huntsville International Airport
ENTERPRISE RENT-A-CAR
Huntsville, USA
08.2022 - 09.2023
Management Assistant
ENTERPRISE RENT-A-CAR
Pensacola, USA
10.2021 - 08.2022
Correctional Probation Senior Officer
FLORIDA DEPARTMENT OF CORRECTIONS
Pensacola, USA
10.2019 - 10.2021
- Managed a high caseload of up to 120 individuals, consistently meeting contact and reporting requirements while maintaining focus on successful outcomes
- Conducted assessments of client risk factors and needs, designing individualized plans for supervision and community reintegration
- Utilized motivational techniques, including offering incentives like early termination, to encourage compliance and positive behavior changes
Data Processor
JD WICKS CO
Chicago, USA
06.2016 - 12.2019
- Acted as the primary point of contact between contractors and clients to resolve conflicts and ensure seamless project execution
- Managed scheduling and time management to guarantee accuracy in data entry and timely project completion
- Trained new staff in vendor relations, cost estimation, and maintaining a high standard of client satisfaction
Education
BS - Criminal Justice
PENSACOLA CHRISTIAN COLLEGE
Pensacola, FL05.2019
Skills
- Client Relations
- Project Management
- Negotiation
- Contract Management
- Problem Solving
- Conflict Resolution
- Team Leadership
- Sales development
Certification
- Elite Club Member Winner 7 times at various levels of management at Enterprise.
- #1 Branch Manager of Fiscal Year 2024, Quarter 1 for Operating Profit at Enterprise.
- #1 Branch Manager of Fiscal Year 2024, Quarters 1 & 2 for Growth at Enterprise.
- Alabama Salesperson Pre-License Course in progress. ECD January 2025
Timeline
Account Manager
JJ REAL ESTATE SOLUTIONS
06.2024 - Current
Branch Manager – Bob Wallace Ave
ENTERPRISE RENT-A-CAR
09.2023 - 06.2024
Assistant Branch Manager – Huntsville International Airport
ENTERPRISE RENT-A-CAR
08.2022 - 09.2023
Management Assistant
ENTERPRISE RENT-A-CAR
10.2021 - 08.2022
Correctional Probation Senior Officer
FLORIDA DEPARTMENT OF CORRECTIONS
10.2019 - 10.2021
Data Processor
JD WICKS CO
06.2016 - 12.2019
- Elite Club Member Winner 7 times at various levels of management at Enterprise.
- #1 Branch Manager of Fiscal Year 2024, Quarter 1 for Operating Profit at Enterprise.
- #1 Branch Manager of Fiscal Year 2024, Quarters 1 & 2 for Growth at Enterprise.
- Alabama Salesperson Pre-License Course in progress. ECD January 2025
BS - Criminal Justice
PENSACOLA CHRISTIAN COLLEGE
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