- Cooking
- Watching Movies and TV Shows
- Gym Workouts
- Music
- Reading
- Swimming
- Animal Care
- Fashion and Style
Alissa Marie Santos
LaBelle
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server, Hostess, and Bartender
LaBelle Brewery Co.
LaBelle, FL, United States
11.2023 - Current
- Managed multiple tables efficiently while maintaining attention to detail and quality standards.
- Developed relationships with regular patrons, contributing to a welcoming atmosphere and community engagement.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Game Floor Host and Redemption
GameTime
Fort Myers, FL, United States
05.2024 - 09.2024
- Maintained optimal game floor conditions for player enjoyment, including cleanliness, organization, and proper functioning of equipment.
- Actively monitored game floor activity to identify potential security risks or violations of rules established for guest safety and enjoyment.
- Answered guest questions to provide fun game experience.
- Built and established positive relationships with patrons, team members and supervisors.
Cashier
Hungry Howies
LaBelle, FL, United States
09.2021 - 11.2023
- Processed cash and credit transactions efficiently, ensuring accuracy in financial exchanges.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, maintaining high satisfaction levels consistently.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Diploma -
Labelle High School
LaBelle, FL05.2024
Cosmetologist - Cosmetology
Florida Academy
Fort Myers, FL01.2025
Skills
- Answering questions about the menu
- Delivering an accurate bill promptly and at the right time
- Maintaining food safety measures
- Clearing and setting tables
- Lifting and carrying heavy loads
- Vacuuming and mopping
- Basic math
- Communication
- Customer service
- Problem-solving
- Teamwork
- Ability to multitask
- Attention to detail
- Strong work ethic
- Memory retention
- Supply restocking
- Performance improvement
- Allergy awareness
- Task prioritization
Accomplishments
- Enhanced team productivity through morale-boosting incentives.
Certification
- Board of Cosmetology License - exp October 31 2026
- 1200 Hour Cosmetology Program - Florida Academy
Interests
Timeline
Game Floor Host and Redemption
GameTime
05.2024 - 09.2024
Server, Hostess, and Bartender
LaBelle Brewery Co.
11.2023 - Current
Cashier
Hungry Howies
09.2021 - 11.2023
Diploma -
Labelle High School
Cosmetologist - Cosmetology
Florida Academy
Awards
Graduated with a 3.2 gpa and with honors., Received A and B honor roll throughout all 4 years of high school.