Alissa Marino
Atco,NJ
Summary
Results-driven Team Lead known for exceptional productivity and efficient task completion. A solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Team Lead Manager Recon/Customer Service Representative
Origlio Beverage
Philadelphia, PA
01.2021 - Current
- Trains new team members on products and procedures for the company.
- Promotes a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborate with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Reconciled bank statements against general ledgers ensuring that all deposits were properly recorded.
- Enhance overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Maintain financial reports, as well as IRS documentation.
- Educate customers and employees on alternate brands to compete for market share.
- Created Standard Operating Procedure (SOP) training materials for the Customer Service/Recon department.
- Assisted in the training and troubleshooting of staff questions in the takeover of three wholesalers on the current software system.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Account Specialist
Origlio Beverage
Philadelphia, PA
08.2018 - 01.2021
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Reviewed invoices prior to payment processing for accuracy and completeness of information provided.
- Liaised with sales, marketing, finance, and the warehouse to support smooth account management operations.
- Received, prioritized and responded to multiple points of customer communication.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Built strong relationships with clients, vendors, and stakeholders for loyal, profitable accounts.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
Wine Promotional Ambassador
Harrison Beverage
Pleasantville, NJ
06.2017 - 08.2018
- Conducted tastings of fine wines for customers, providing detailed information on the wine's characteristics.
- Analyzed customer preferences to recommend appropriate selections of fine wines.
- Maintained up-to-date knowledge of current trends in the global wine industry.
- Coordinated staff training initiatives focused on educating employees about different types of high-end wine products.
- Developed and implemented strategies to increase sales of fine wines.
- Coordinated with event planners to select wines for special events and functions.
- Led staff training on wine storage and handling practices, maintaining product quality.
- Shared wine knowledge with employees, encouraging team to develop wine knowledge through regular training sessions.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ticketed, arranged and displayed merchandise to promote sales.
Education
High School Diploma -
Seneca High School
NJ01-2011
Certified Clinical Medical Assistant -
Burlington County College
NJ01-2016
Some College (No Degree) - Marketing
Pennsylvania State University
University Park, PASkills
- Trend tracking
- Performance monitoring
- Schedule Management
- Work assignment delegation
- Employee engagement
- Proficient in Eostar, Kissflow, Zendesk, etc
- Cash Handling
- Adherence to high customer service standards
- Customer Relationship Management (CRM)
- Staff education and training
- Sales proficiency
- Management of remote employees
- MS Office expert
- Sales Promotion
References
- Excellent references upon request.
Timeline
Team Lead Manager Recon/Customer Service Representative
Origlio Beverage
01.2021 - Current
Account Specialist
Origlio Beverage
08.2018 - 01.2021
Wine Promotional Ambassador
Harrison Beverage
06.2017 - 08.2018
High School Diploma -
Seneca High School
Certified Clinical Medical Assistant -
Burlington County College
Some College (No Degree) - Marketing
Pennsylvania State University
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