Summary
Overview
Work History
Education
Skills
References
Timeline
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Alissa Marino

Alissa Marino

Atco,NJ

Summary

Results-driven Team Lead known for exceptional productivity and efficient task completion. A solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

7
7
years of professional experience

Work History

Team Lead Manager Recon/Customer Service Representative

Origlio Beverage
Philadelphia, PA
01.2021 - Current
  • Trains new team members on products and procedures for the company.
  • Promotes a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Collaborate with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Reconciled bank statements against general ledgers ensuring that all deposits were properly recorded.
  • Enhance overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Maintain financial reports, as well as IRS documentation.
  • Educate customers and employees on alternate brands to compete for market share.
  • Created Standard Operating Procedure (SOP) training materials for the Customer Service/Recon department.
  • Assisted in the training and troubleshooting of staff questions in the takeover of three wholesalers on the current software system.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.

Account Specialist

Origlio Beverage
Philadelphia, PA
08.2018 - 01.2021
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Reviewed invoices prior to payment processing for accuracy and completeness of information provided.
  • Liaised with sales, marketing, finance, and the warehouse to support smooth account management operations.
  • Received, prioritized and responded to multiple points of customer communication.
  • Established accounts for new customers and updated existing accounts with current demographic and order information.
  • Built strong relationships with clients, vendors, and stakeholders for loyal, profitable accounts.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Stayed current on company offerings and industry trends.

Wine Promotional Ambassador

Harrison Beverage
Pleasantville, NJ
06.2017 - 08.2018
  • Conducted tastings of fine wines for customers, providing detailed information on the wine's characteristics.
  • Analyzed customer preferences to recommend appropriate selections of fine wines.
  • Maintained up-to-date knowledge of current trends in the global wine industry.
  • Coordinated staff training initiatives focused on educating employees about different types of high-end wine products.
  • Developed and implemented strategies to increase sales of fine wines.

  • Coordinated with event planners to select wines for special events and functions.
  • Led staff training on wine storage and handling practices, maintaining product quality.
  • Shared wine knowledge with employees, encouraging team to develop wine knowledge through regular training sessions.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Ticketed, arranged and displayed merchandise to promote sales.

Education

High School Diploma -

Seneca High School
NJ
01-2011

Certified Clinical Medical Assistant -

Burlington County College
NJ
01-2016

Some College (No Degree) - Marketing

Pennsylvania State University
University Park, PA

Skills

  • Trend tracking
  • Performance monitoring
  • Schedule Management
  • Work assignment delegation
  • Employee engagement
  • Proficient in Eostar, Kissflow, Zendesk, etc
  • Cash Handling
  • Adherence to high customer service standards
  • Customer Relationship Management (CRM)
  • Staff education and training
  • Sales proficiency
  • Management of remote employees
  • MS Office expert
  • Sales Promotion

References

  • Excellent references upon request.

Timeline

Team Lead Manager Recon/Customer Service Representative

Origlio Beverage
01.2021 - Current

Account Specialist

Origlio Beverage
08.2018 - 01.2021

Wine Promotional Ambassador

Harrison Beverage
06.2017 - 08.2018

High School Diploma -

Seneca High School

Certified Clinical Medical Assistant -

Burlington County College

Some College (No Degree) - Marketing

Pennsylvania State University
Alissa Marino