Alissa Mata
Odessa
Summary
Customer-focused professional with experience in administrative support, retail sales, and food service. Skilled in managing tasks, processing transactions, and providing exceptional service in fast-paced environments. Currently pursuing education in OSHA to enhance workplace safety knowledge. Known for strong multitasking abilities, problem-solving, and a commitment to customer satisfaction.
Overview
4
4
years of professional experience
Work History
Secretary
Odessa College
10.2023 - 01.2025
- Provide essential administrative assistance to financial aid staff, including managing calendars, scheduling meetings, and handling incoming communication.
- Accurately input and maintain student financial aid records, ensuring all data is current and properly organized within financial aid software systems.
- Serve as the first point of contact for students, parents, and staff, addressing questions related to financial aid, providing guidance, and directing inquiries to the appropriate personnel.
- Assist with the processing, organizing, and filing of financial aid applications and supporting documentation, ensuring all materials comply with institutional and regulatory requirements.
- Prepare and disseminate financial aid communications, such as notifications, forms, and updates, ensuring students are well-informed about deadlines, processes, and available resources.
- Ensure all office procedures and documentation align with federal, state, and institutional regulations governing financial aid.
- Handle sensitive student financial information with the utmost care, ensuring confidentiality is maintained in accordance with privacy regulations.
- Assist with other office-related tasks as assigned, including supporting events, workshops, or special projects tied to financial aid operations.
Server
Cork and Pig Tavern
08.2020 - 12.2023
- Greet and interact with guests in a friendly and professional manner, ensuring a positive dining experience.
- Serve food and beverages to guests promptly and efficiently, ensuring orders are correct and presented well.
- Work closely with kitchen and bar staff to ensure smooth service and address any customer needs or special requests.
- Address and resolve guest complaints or concerns in a calm and professional manner, ensuring customer satisfaction.
- : Suggest additional items such as appetizers, drinks, or desserts to enhance the dining experience and increase sales.
- Comply with restaurant policies and procedures, including punctuality, dress code, and maintaining a professional attitude at all times.
Optical Retail Sales Associate
Eyemart Express LLC
06.2021 - 12.2021
- Provide excellent customer service by greeting customers, assessing their needs, and offering personalized recommendations for eyewear and optical products.
- Stay knowledgeable about various eyewear styles, lenses, frames, and optical technologies to effectively guide customers in selecting products that best suit their preferences and needs.
- Achieve sales targets by promoting eyewear products, accessories, and additional services such as lens upgrades or prescription adjustments.
- Assist customers with fitting eyewear, ensuring proper size and comfort. Make minor adjustments to frames to ensure optimal fit.
- Accurately process customer orders, including taking measurements for eyewear, confirming prescriptions, and entering orders into the system.
- Handle transactions, including processing payments, managing cash, and ensuring accurate change is given. May also assist with insurance verification and billing.
- Educate customers about eyewear care, proper usage, and lens options, such as anti-glare coatings or blue light protection.
- Assist with maintaining inventory, restocking shelves, and ensuring the store is well-organized and displays are properly arranged.
- Address customer concerns or issues regarding eyewear, prescriptions, or fittings, providing timely and professional solutions.
Education
Associate of Applied Science - Occupational Health And Safety
Odessa College
Odessa, TX05-2025
Skills
- Sales expertise
- Office correspondence
- Customer service
- Task prioritization
- Document preparation
- Keyboarding skills
- Office administration
- Sales support
- Phone etiquette
- Multi-line phone systems
- Punctuality and reliability
- Administrative support
Timeline
Secretary
Odessa College
10.2023 - 01.2025
Optical Retail Sales Associate
Eyemart Express LLC
06.2021 - 12.2021
Server
Cork and Pig Tavern
08.2020 - 12.2023
Associate of Applied Science - Occupational Health And Safety
Odessa College
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