SiJourney Yokley
Marcus Hook,PA
Summary
Driven and resourceful administrative professional with 9+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Professional Secretary with over 8 years of experience managing daily administrative support tasks and operations in service industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Determined Esthetics Student with professional and well-mannered demeanor. Excellent interpersonal and organizational abilities. Trained in Chemical peals and facials with focus on Furthering education and knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Secretary
Dream Smile Dental
Chester, PA
10.2021 - 08.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Recorded expenses and maintained accounting records.
- Entered data into system and updated customer contacts with information to keep records current.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Enhanced reviews of clients and boosted customer feed back.
- Greeted over 80 incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Sorted, opened and routed mail and deliveries to meet business requirements
- Scheduled appointments and conducted follow-up calls to clients
- Helped patients complete necessary medical forms and documentation
- Adhered to strict HIPAA guidelines to protect patient privacy
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services
- Completed patient referrals to other medical specialists
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders
- Received and routed laboratory results to correct clinical staff members
Front Desk Guest Service Representative
Hilton
Media, PA
04.2019 - 01.2021
- Greeted visitors over 75 customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Collected room deposits, fees and payments.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Protected guest valuables with main safe or in individual boxes to maximize security.
Education
Trade - Advanced Esthetics
Dawn Career Institute
Wilmington, DE06.2022
High School Diploma -
Penn Foster Career School
Scranton, PA04.2020
Skills
- Supply Inventory Control
- Strong Organizational Skills
- Report Preparation
- Multitasking and Time Management
- Customer Consultation
- Appointment Scheduling
- Tool, Equipment and Surface Sanitizing
- Cash Register Operation
- New Technique Development
- Workstation Cleaning
- Payment Processing
- Microsoft Office
- Guest services expertise
- Excellent team player
- Relationship building and management
- Sales expertise
Certification
- First Aid/CPR Certified
- Certified Heath Ambassador
- Barabacide Certified
- Dermalogica Certified
- Shear Haven Certified
Timeline
Secretary
Dream Smile Dental
10.2021 - 08.2022
Front Desk Guest Service Representative
Hilton
04.2019 - 01.2021
Trade - Advanced Esthetics
Dawn Career Institute
High School Diploma -
Penn Foster Career School