Alissa Mincey
Conyers,GA
Summary
Results-driven leader with a proven track record of excellence in organizational management and prioritization. Collaborates seamlessly to ensure precise, speedy, and accurate completion of assigned tasks. Possesses a Master's in Health Care Administration and extensive expertise in administrative functions. Experienced in overseeing, refining, coordinating, and enforcing safety procedures and regulations. Eager to bring strategic leadership and specialized knowledge to contribute to your organization\'s success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Healthcare Client Operations
TTEC
10.2024 - Current
- Contributed to the overall success of the organization by consistently exceeding performance targets and cultivating strong relationships with clients.
- Worked with web tech support for United Healthcare in assisting customers with their accounts.
- Spearheaded the development of new process improvements resulting in increased efficiency within daily operations.
- Established clear expectations for staff performance leading to higher levels of accountability among team members during project execution phases.
- Collaborated with cross-functional teams to develop comprehensive plans for account management and service delivery.
Health and Safety Administrator
AXIOM MEDICAL
12.2020 - 07.2021
- Conducted COVID-19 screening across the company and ensured compliance relative to the company guidelines and policies and enforced social distancing policies to ensure patient safety
- Rendered COVID-19 testing for multiple healthcare facilities
- Prioritized high quality service while upholding company standards and values to ensure customer satisfaction
- Planned, organized, and monitored the work of support staff, workflows, implements approved and appropriate systems, policies, and procedures to maintain service and quality standards
Administrative/ Admissions Front Desk
LOUISIANA TECH UNIVERSITY
01.2014 - 08.2018
- Maintained the university-wide customer service line for incoming freshman and transfer students and investigated/resolved any complaints
- Developed and maintained reports displaying the admissions' office productivity and would distribute them to the Dean's office or other administrative leaders
- Assisting all departments in resolving day to day issues
Education
Masters - Healthcare Administration
Louisiana State University- Shreveport
12.2023
Bachelors - Healthcare Administration
Purdue University
05.2020
Skills
- Healthcare Operations
- Appointment Scheduling
- Compliance Management
- Inventory Management
- Efficiency Optimization
- Adaptability
- Organization
- Electronic Health Records (EPIC)
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Healthcare compliance
- Patient Safety
- Quality Improvement
- Health Information Systems
- Healthcare Policy
Certification
Improving Global Health: Focusing on Quality and Safety Certificate (Harvard)
HIPAA and PHI Certificate (Axiom Medical)
American College of Healthcare Executives (ACHE)
Georgia Association of Healthcare Executives (GAHE)
BLS Certificate
Foundations of Leadership Certificate ( The National Society of Leadership and Success)
Orientation and Leadership Training Certificate ( The National Society of Leadership and Success)
Timeline
Healthcare Client Operations
TTEC
10.2024 - Current
Health and Safety Administrator
AXIOM MEDICAL
12.2020 - 07.2021
Administrative/ Admissions Front Desk
LOUISIANA TECH UNIVERSITY
01.2014 - 08.2018
Masters - Healthcare Administration
Louisiana State University- Shreveport
Bachelors - Healthcare Administration
Purdue University