Alissa Petitfrere
Orlando,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Credit One Financial
02.2020 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Sales Representative
Tmoblie
09.2016 - 01.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Bachelor Of Administrative Studies -
Valencia College
Orlando, FL05.2012
Skills
- IBM Power Systems Software
- Account Management
- Oracle E-Business Suite Financials
- Customer Relations
- Customer Relationship Management
- Project Management Abilities
- Microsoft Word
- ADP Workforce Now
Languages
English
Full Professional
Timeline
Customer Service Representative
Credit One Financial
02.2020 - 07.2023
Sales Representative
Tmoblie
09.2016 - 01.2020
Bachelor Of Administrative Studies -
Valencia College
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