Alissa Piantieri
Tampa,FL
Summary
Accomplished Office Manager with a proven track record at H&H Environmental Services, enhancing operational efficiency and financial health through expert office administration and organizational skills. Excelled in staff management and customer relations, significantly improving team dynamics and client satisfaction. Skilled in financial tracking and payroll processing, ensuring accuracy and confidentiality.
Overview
8
8
years of professional experience
Work History
Office Manager
H&H Environmental Services
Tampa, FL
03.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Assistant Manager
Family Dollar
Tampa, FL
08.2016 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Hillsboro Community College
Tampa, FLWesley Chapel High School
Wesley Chapel, FL05.2016
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Bookkeeping
- Payroll and budgeting
- Document Management
- Clerical Support
- Account Reconciliation
- Credit and collections
- Mail handling
- Relationship Building
- Scheduling
- Staff Management
- Employee Supervision
- Human Resources
- Staff hiring
- Financial Reporting
- Financial Tracking
- Expense Reporting
- Meeting planning
- Travel Coordination
Timeline
Office Manager
H&H Environmental Services
03.2020 - Current
Assistant Manager
Family Dollar
08.2016 - 03.2020
Hillsboro Community College
Wesley Chapel High School