Alissa Robinson
Mechanicsburg,PA
Summary
Results-driven Care Manager Supervisor with expertise in team leadership and staff development. Committed to enhancing care delivery and ensuring compliance with clinical standards.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Care Manager Supervisor
PerformCare
Harrisburg, PA
10.2016 - Current
- Led care management team to ensure excellence in service delivery of behavioral health services.
- Guided staff in resolving complex cases, resulting in improved care outcomes.
- Managed workflow for utilization management team, meeting productivity standards and operational needs.
- Conducted regular meetings with care managers to evaluate progress against established goals.
- Performed performance reviews of care managers to enhance job satisfaction and professional growth.
- Participated in conferences and workshops to stay updated on healthcare delivery models.
- Ensured compliance with clinical policies, regulations, and ethical standards in care management.
- Identified risks related to current processes impacting care management activities.
Clinical Care Manager
PerformCare
Harrisburg, Pennsylvania
01.2010 - 10.2016
- Assumed senior care manager role, leading workflow management and assisting with projects prior to promotion.
- Collaborated with multidisciplinary teams to improve member outcomes.
- Resolved complex case issues using effective problem-solving strategies.
- Conducted medical necessity reviews for adult and children's care levels.
Member Services Specialist
PerformCare
Harrisburg, Pennsylvania
10.2008 - 01.2010
- Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
- Assisted members in navigating healthcare services and resources effectively.
- Educated clients on benefits eligibility and available program options.
- Managed crises by providing timely information to members and providers, ensuring clarity and support during critical situations.
- Served as member services senior in a fast-paced environment.
Education
Master of Social Work - Social Work
Millersville University of Pennsylvania
Millersville, PA06-2008
Skills
- Care coordination
- Behavioral health services
- Quality assurance
- Performance evaluation
- Project management
- Workflow coordination
- Technology proficiency
- Team leadership
- Delegation
- Staff development
- Decision making
- Time management
- Effective communication
Certification
Integrated Behavioral Health and Primary Care Certification, University of Michigan, Earned June 2022
Timeline
Care Manager Supervisor
PerformCare
10.2016 - Current
Clinical Care Manager
PerformCare
01.2010 - 10.2016
Member Services Specialist
PerformCare
10.2008 - 01.2010
Master of Social Work - Social Work
Millersville University of Pennsylvania