Alissa Smith
Pace
Summary
I am a daughter of a Coast Guard Veteran; therefore, I have had to adapt to many different situations and have had to meet and interact with many new people throughout my life. I am a very motivated worker. Once I start something I need to finish it. I always strive to do better at my job as I gain experience in the work field. Having worked in customer service since I was 16 years old, I have a good understanding of how to handle different situations that may unfold while trying my hardest to make sure everyone is happy with the outcome.
Overview
8
8
years of professional experience
Work History
Registered Pharmacy Technician
Santa Rosa Medical Center
Milton, FL
11.2025 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Adhered to safety protocols and regulations for medication handling and storage.
- Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
Registered Pharmacy Technician
Wellington Regional Medical Center
Wellington, FL
07.2024 - 10.2025
- Maintained inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Supported training of new staff on pharmacy procedures and best practices.
- Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
- Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
- Completed continuing education courses regularly, staying up-to-date on the latest pharmaceutical advancements and best practices in the field.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Hostess
The Boca Raton Resort and Club
Boca Raton, FL
02.2023 - 07.2024
- Welcomed guests, ensuring positive first impressions and smooth dining experiences.
- Trained new team members on customer service standards and operational procedures.
- Resolved guest inquiries promptly, fostering a welcoming atmosphere throughout the resort experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Registered Pharmacy Technician
Publix Pharmacy
Boynton Beach, FL
06.2022 - 02.2023
- Operated pharmacy software for processing prescriptions and managing patient records.
- Provided exceptional customer service, addressing inquiries related to medications and health concerns.
- Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
- Assisted customers in selecting over-the-counter medications, offering guidance on appropriate usage and dosages.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Grocery Stock Clerk
Publix
Boynton Beach, FL
09.2020 - 06.2022
- Assisted customers in locating products, enhancing overall shopping experience.
- Organized and stocked shelves to ensure product availability and optimal presentation.
- Trained new staff on stocking procedures, safety protocols, and customer service techniques.
- Implemented efficient restocking processes, reducing time spent on inventory tasks.
Cashier
Publix
Boynton Beach, FL
04.2019 - 09.2020
- Processed cash and credit transactions efficiently at point of sale.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained accurate cash drawer, minimizing discrepancies during shifts.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
Front Service Clerk
Publix
Boynton Beach, FL
05.2018 - 04.2019
- Assisted customers with inquiries, ensuring prompt and courteous service.
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
Education
Bachelor of Arts - Criminal Justice
Florida Atlantic University
Boca Raton, FL05-2025
Associate of Arts - Associate's Degree
Palm Beach State College
Lake Worth, FL12-2021
High School Diploma -
Park Vista Community High School
Lake Worth, FL05-2020
Skills
- HIPAA compliance
- Medication dispensing
- Medication compounding
- Labeling accuracy
- Sterile technique
- Drug classification
- Insurance verification
Timeline
Registered Pharmacy Technician
Santa Rosa Medical Center
11.2025 - Current
Registered Pharmacy Technician
Wellington Regional Medical Center
07.2024 - 10.2025
Hostess
The Boca Raton Resort and Club
02.2023 - 07.2024
Registered Pharmacy Technician
Publix Pharmacy
06.2022 - 02.2023
Grocery Stock Clerk
Publix
09.2020 - 06.2022
Cashier
Publix
04.2019 - 09.2020
Front Service Clerk
Publix
05.2018 - 04.2019
Bachelor of Arts - Criminal Justice
Florida Atlantic University
Associate of Arts - Associate's Degree
Palm Beach State College
High School Diploma -
Park Vista Community High School