Alissa Sundeen
Princeton,Minnesota
Summary
Adept at driving significant improvements in debt recovery and customer satisfaction, my tenure at North Memorial Medical Center showcased my ability to leverage assertiveness and financial knowledge for superior results. Specializing in managing delinquent accounts and fostering client relations, I consistently enhanced repayment rates through effective negotiation and resolution strategies.
Overview
28
28
years of professional experience
Work History
Sr Collection Agegent
North Memorial Medical Center
Robbinsdale, MN
06.2010 - 06.2023
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Conducted thorough research to locate hard-to-find debtors for successful collections.
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
Collections Agent
IC Systems
Roseville, MN
09.1995 - 06.2009
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
General Education - General Studies
Anoka Ramsey Community College
Coon Rapids, MNDiploma - General Studies
Anoka High School
Anoka, MN06.1988
Skills
- Goal-Oriented
- Debt recovery
- Assertiveness
- Financial knowledge
- Client Relations
- Patience and Persistence
- Call center experience
- Customer research
- Payment Acceptance
- Organizational Skills
- Payment Scheduling
- Negotiation and Resolution
- Fair Debt Collections Practices
- Training and Teaching
- Payment Processing
- Payment management
- Managing Delinquent Accounts
Timeline
Sr Collection Agegent
North Memorial Medical Center
06.2010 - 06.2023
Collections Agent
IC Systems
09.1995 - 06.2009
General Education - General Studies
Anoka Ramsey Community College
Diploma - General Studies
Anoka High School