- Cosmetology which helps improve my creativity and attention to detail
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Alissa VanGelder
Rock Hill,SC
Summary
Dynamic retail professional known for exceptional customer service and operational management skills. Experienced in implementing effective strategies that improve team performance and customer engagement, ready to leverage expertise to drive impactful results.
Overview
6
6
years of professional experience
Work History
Special Services Associate
Home Depot
Rock Hill, SC
07.2025 - Current
- Provided exceptional customer service to enhance shopping experiences and resolve inquiries efficiently.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Trained new associates on product knowledge and operational procedures to promote consistency in service standards.
- Supported customers with product inquiries and service requests, improving overall satisfaction.
Assistant Manager
Domino's Pizza
Fort Mill, SC
07.2025 - Current
- Led daily operational activities to ensure efficient service delivery and customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Analyzed sales data to identify trends, informing strategic decisions for promotions.
Assistant Manager
Brown Bag Seafood
Charlotte, NC
11.2023 - 07.2025
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to maximize coverage during peak hours while controlling labor costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Customer Service Coordinator
Pottery Barn
Charlotte, NC
10.2020 - 11.2023
- Coordinated customer service operations to enhance client satisfaction and streamline response times.
- Fostered customer relationships through personalized service and product recommendations.
- Analyzed sales trends to identify opportunities for improvement and implement effective strategies.
- Accurately processed POS transactions, returning currency, payment cards, and receipts to customers.
Education
York Technical College
Rock Hill, SC05-2028
High School Diploma -
Northwestern High School
Rock Hill, SC05-2018
Skills
- Customer relationship management (CRM)
- Retail operations management
- Remote Support
- Documentation Skills
Interests
Timeline
Special Services Associate
Home Depot
07.2025 - Current
Assistant Manager
Domino's Pizza
07.2025 - Current
Assistant Manager
Brown Bag Seafood
11.2023 - 07.2025
Customer Service Coordinator
Pottery Barn
10.2020 - 11.2023
York Technical College
High School Diploma -
Northwestern High School