Hi, I’m
Alissa Patricia Gramont
Orlando,FL
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Liveops. Skilled in problem-solving and active listening, adept at managing high-stress situations and resolving conflicts with professionalism. Demonstrated ability to improve customer loyalty through empathetic service and accurate information, backed by strong critical thinking abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
years of professional experience
1
Certification
Work History
PublixWindermere, FL
Deli Associate
08.2024 - Current
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- responsible for handling produce and interacting with customers to make sales. Their duties include slicing meats and cheeses, taking inventory of products and talking with customers about the types of produce on display.
LiveopsOrlando, FL
Customer Service Representative
12.2023 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Carribean Super Market Haiti, Port-au-Prince
Cashier
03.2022 - 05.2023
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
College Marie-Esther
High School Diploma
07.2023
Gold Coast Orlando, FL
Associate Degree from Real Estate
07.2024 - 08.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Order Fulfillment
- Stocking and Replenishing
Certification
- Digital Marketing - Coursera
Languages
Creole
Native or Bilingual
French
Native or Bilingual
English
Professional Working
Spanish
Elementary
Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off401k match4-day work weekTimeline
Deli Associate
Publix
08.2024 - Current
Gold Coast
Associate Degree from Real Estate
07.2024 - 08.2024
Customer Service Representative
Liveops
12.2023 - Current
Cashier
Carribean Super Market
03.2022 - 05.2023
College Marie-Esther
High School Diploma
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