Aly Beeler
Pms/lash artist
Louisville,KY
Summary
Dynamic Lash Artist and team leader with a proven track record at Pink Lounge Lashes Llc and USAA, excelling in client retention strategies and relationship building. Leveraged social media marketing and advanced lash techniques to significantly expand clientele. Known for exceptional professionalism and etiquette, consistently enhancing customer satisfaction and team performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Lash Artist
Pink Lounge Lashes Llc
2020.01 - Current
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
- Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
- Increased client base through targeted promotions and partnerships with local businesses, such as offering discounts or hosting joint events.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Followed strict safety standards to protect clients from injury or infection.
Call Center Team Lead
USAA
2018.03 - 2020.03
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Developed strong relationships with clients through excellent communication skills and problem-solving abilities, leading to increased trust in our services.
Customer Service Representative
StarTek
2016.02 - 2018.03
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Human Resources Management
Indiana University Southeast
New Albany, IN06.2019
Skills
- Social Media Marketing
- Professionalism and Etiquette
- Tinting and Coloring
- Advanced Lash Techniques
- Client Retention Strategies
- Safe Adhesive Handling
- Product Knowledge
- Workspace Organization
- Employee Training
- Relationship building and management
Timeline
Lash Artist
Pink Lounge Lashes Llc
2020.01 - Current
Call Center Team Lead
USAA
2018.03 - 2020.03
Customer Service Representative
StarTek
2016.02 - 2018.03
Bachelor of Arts - Human Resources Management
Indiana University Southeast
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