Alivia Isais
Mountain Home,ID
Summary
Applied a consistent work ethic to meet and surpass expectations in previous roles, demonstrating a strong commitment to excellence and team success. Collaborated across departments to achieve common objectives, leveraging cross-functional experience to improve project outcomes and organizational efficiency. Demonstrated leadership by guiding teams to achieve targets, fostering a collaborative environment that promotes innovation. Maintained a client focus by consistently delivering exceptional customer service, resolving issues promptly, and building lasting relationships.
Overview
9
9
years of professional experience
Work History
Customer Experience Specialist
Balfour Beatty
Mountain Home AFB
02.2026 - Current
- Assisted clients in navigating housing applications and resources effectively.
- Collaborated with team members to enhance service delivery and improve processes.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Calculated tenant rent amounts to prepare leases and contracts.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
Civil Clerk
Elmore County Courthouse
Mountain Home, Idaho
12.2025
- Managed and organized civil court documents, ensuring accuracy and accessibility for legal proceedings.
- Assisted judges, attorneys, and the public with court-related inquiries and procedures.
- Maintained confidentiality and security of sensitive information, adhering to legal and ethical standards.
- Prepared and processed a variety of legal documents, including pleadings, motions, and orders.
- Scheduled court hearings and trials, coordinated with parties involved, and managed courtroom logistics.
- Provided administrative support to judges and court staff, facilitating efficient court operations.
Barista
Brie’sta Coffee Company
Mountain Home, Idaho
08.2024 - 01.2025
- Collaborated with team members to fulfill orders efficiently during peak hours, ensuring timely service.
- Restocked inventory and monitored product freshness to minimize waste and maintain quality.
- Followed health and safety guidelines to ensure a safe and sanitary environment for customers and staff.
Processing Assistant
Landmark Title Company
Jacksonville, Florida
08.2023 - 07.2024
- Improved communication protocols to enhance client interactions, resulting in higher satisfaction levels and a more positive customer experience.
- Efficiently resolved processing errors, minimizing delays and ensuring accurate and timely task completion, thereby contributing to overall operational effectiveness.
- Provided comprehensive support for title examination processes, assisting in the review and analysis of property records to identify potential issues.
- Managed document preparation with meticulous attention to detail, ensuring accuracy and completeness in all records and correspondence.
- Expedited file processing by proactively prioritizing and employing effective time management, contributing to faster turnaround times and improved service delivery.
- Facilitated timely resolution of client issues by providing prompt and helpful assistance and addressing concerns to ensure satisfactory outcomes.
Human Resources Assistance
Clay County District Schools
Green Cove Springs, Florida
01.2022 - 08.2023
- Supported recruitment efforts by posting job openings, screening resumes, and scheduling interviews.
- Maintained accurate employee records and HR databases, ensuring compliance with data protection regulations.
- Supported new hire onboarding by preparing orientation materials and coordinating training sessions.
ESE Secretary
Charles E Bennett Elementary School
Green Cove Springs, Florida
08.2019 - 01.2022
- Provided comprehensive administrative support to the Exceptional Student Education (ESE) department by managing correspondence, scheduling meetings, and maintaining confidential student records.
- Streamlined communication processes between teachers, parents, and administrators, which resulted in improved response times and enhanced stakeholder satisfaction.
Cashier/Sales Associate
Phantom Fireworks
Jacksonville, Florida
07.2018 - 01.2020
- Mastered point-of-sale (POS) systems, enhancing transaction accuracy and efficiency, and provided exceptional customer service.
- Proactively addressed customer inquiries and concerns, delivering solutions that improved customer satisfaction and fostered loyalty.
- Contributed to inventory management by tracking stock levels and assisting in restocking, supporting optimal product availability.
- Maintained high standards of store cleanliness and organization, creating a positive shopping environment.
Cashier/Stylist
Maurice’s
Jacksonville, FL
12.2017 - 07.2018
- Provided exceptional customer service by assisting customers with styling advice and product selection.
- Operated the cash register efficiently, processing transactions accurately and handling cash and credit payments.
- Maintained a clean and organized store environment, ensuring a pleasant shopping experience for customers.
Education
High School Diploma -
Clay High School
Green Cove Springs, FL05.2019
Skills
- Strong organization
- Document preparation
- Confidentiality
- Creative problem solving
- Data entry
Timeline
Customer Experience Specialist
Balfour Beatty
02.2026 - Current
Civil Clerk
Elmore County Courthouse
12.2025
Barista
Brie’sta Coffee Company
08.2024 - 01.2025
Processing Assistant
Landmark Title Company
08.2023 - 07.2024
Human Resources Assistance
Clay County District Schools
01.2022 - 08.2023
ESE Secretary
Charles E Bennett Elementary School
08.2019 - 01.2022
Cashier/Sales Associate
Phantom Fireworks
07.2018 - 01.2020
Cashier/Stylist
Maurice’s
12.2017 - 07.2018
High School Diploma -
Clay High School