Alivia Medina
Summary
Eager employee ready to learn and become a part of a Team
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Manager
CVS Pharmacy
Ridgewood
01.2018 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Supervised daily operations and ensured compliance with safety standards.
- Trained new staff on operational procedures and customer service protocols.
- Resolved customer complaints and maintained high service quality standards.
- Conducted performance evaluations to identify areas for improvement in staff skills.
- Managed daily cash intake by counting out registers and tabulating profits.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Responded quickly and effectively to emergency situations as they arose.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Taught staff upselling techniques to meet revenue targets.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Organized special events such as holiday sales or promotional campaigns.
- Analyzed sales data to identify trends and areas for improvement.
- Ensured compliance with food safety regulations and quality standards.
- Counted cash in registers to ensure accuracy at end of shifts.
- Delegated work to staff, setting priorities and goals.
Restaurant Hostess
Vida
Astoria
04.2021 - 07.2022
- Greeted and seated guests in a warm, welcoming manner.
- Managed reservations and organized seating charts effectively.
- Managed reservations, waitlists, and special requests for large parties.
- Coordinated with servers to ensure timely service for guests.
- Provided menu information and answered customer inquiries promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Maintained cleanliness and organization of the hostess station.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Bartender, Waitress
Caoba Lounge & Bistro
Brooklyn
02.2018 - 03.2020
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed bar inventory, ensuring stock levels met customer demand.
- Provided exceptional customer service by engaging with patrons and addressing needs.
- Maintained cleanliness and organization of the bar area for safety and efficiency.
- Collaborated with kitchen staff to pair drinks with menu items effectively.
- Processed payments accurately using point-of-sale systems for smooth transactions.
- Handled customer complaints professionally, ensuring satisfaction and repeat business.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Answered menu questions and made recommendations to guests effectively.
- Followed health and safety regulations in food handling practices.
- Maintained a professional attitude while working in a fast-paced environment.
- Provided excellent customer service during meal times.
- Informed customers of daily specials and menu changes.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Barista, Waitress
The Spot Cafe
Ridgewood
06.2014 - 06.2016
- Upsold customers on products based on their preferences.
- Provided positive service to every customer.
- Handled customer requests and complaints.
- Accurately and efficiently completed day-to-day duties.
- Maintained a clean workspace throughout the day.
- Ensured the workspace was clean before and after preparing customer orders.
- Refilled and prepared all necessary supplies and items for the work shift.
- Operated the cash register accurately and properly.
- Performed opening and closing tasks.
- Placed supply orders for low-stock items.
- Cleaned all areas, including indoor and outdoor dining areas, the kitchen register, and stockrooms.
- Contributed innovative ideas and solutions to improve team performance and outcomes.
Education
Bartending Program
ABC Bartending
Manhattan, NY 02.2024 - 02.2024
MUA Certificate - Makeup Artistry
Nina MUA
Manhattan, NY 08.2019 - 08.2019
Enterprise Business And Technology
Brooklyn, NYSome College (No Degree) - Business Administration And Management
New York City College of Technology
Brooklyn, NYSkills
- Customer service
- Bartending
- Waitress
- Hostess
- Sales Management
- Upselling techniques
- Event organization
- Safety regulations
- Problem solving
- Time management
- Inventory management
- Shift leadership
- Energetic and enthusiastic
Certification
- ATAP
Timeline
Bartending Program
ABC Bartending
02.2024 - 02.2024
Restaurant Hostess
Vida
04.2021 - 07.2022
MUA Certificate - Makeup Artistry
Nina MUA
08.2019 - 08.2019
Bartender, Waitress
Caoba Lounge & Bistro
02.2018 - 03.2020
Shift Manager
CVS Pharmacy
01.2018 - Current
Barista, Waitress
The Spot Cafe
06.2014 - 06.2016
Enterprise Business And Technology
Some College (No Degree) - Business Administration And Management
New York City College of Technology