Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALIVIA NIEMAN

ALBANY

Summary

Hardworking Financial Planning Major with three years of experience in customer engagement and team collaboration across diverse roles in the hospitality and retail sectors. Demonstrates strong skills in inventory management, sales techniques, and time management, contributing to effective team dynamics and customer satisfaction. Eager to apply analytical skills and a results-oriented mindset to a career in financial planning, leveraging past experiences to foster growth and innovation.

Overview

4
4
years of professional experience

Work History

Waitress

The Hedge Bistro
05.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Took orders from customers accurately and promptly.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

BARTENDER

The Hedge Bistro
05.2023 - Current
  • Developed good working relationships with fellow employees through effective communication.
  • Balanced daily registers and generated sales reports for management.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Trained new bartenders on drink preparation and upselling techniques.

Cashier, Waitress

Ruggiero's Pizza and Deli
06.2021 - 10.2022
  • Assisted customers over the phone regarding store operations, product information, and order placement.
  • Answered customer inquiries regarding store policies and procedures.
  • Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, and gift card.
  • Stocked shelves with merchandise when needed.
  • Managed cash transactions efficiently, ensuring accurate handling of payments and providing exceptional customer service in a fast-paced environment.

Education

Financial Planning

Saint John Fisher College
Pittsford, NY

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Guilderland High School
Guilderland, NY
05.2022

Skills

  • Customer Engagement
  • Inventory Management
  • Sales Techniques
  • Time Management
  • Team Collaboration
  • Hospitality service expertise
  • Menu recommendations

Timeline

Waitress

The Hedge Bistro
05.2023 - Current

BARTENDER

The Hedge Bistro
05.2023 - Current

Cashier, Waitress

Ruggiero's Pizza and Deli
06.2021 - 10.2022

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Guilderland High School

Financial Planning

Saint John Fisher College

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