Alivia O'Banion
Summary
Reliable Medical Support professional with experience in excellent and professional patient care. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
STEPS Medical Assistant
UK Healthcare
10.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments and registered patients.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Specialist
Panera Bread
11.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Handled customer inquiries and suggestions courteously and professionally.
Retail Associate
Cracker Barrel
01.2019 - 04.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
High School Diploma -
Scott County High School
Georgetown, KY05.2022
Skills
- Inventory Management
- Indirect Patient Care
- HIPAA Compliance
- Patient Flow Management
- Patient Scheduling
- Reliable Team Player
- OB/GYN
- Customer Service
- Computer Skills
Timeline
STEPS Medical Assistant
UK Healthcare
10.2022 - Current
Customer Service Specialist
Panera Bread
11.2021 - Current
Retail Associate
Cracker Barrel
01.2019 - 04.2022
High School Diploma -
Scott County High School