Alivia Stonerock
London,OH
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. i am also very Responsible and a motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Cashier
Marathon Gas Station
London, OH
02.2023 - 01.2024
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
Lifeguard Instructor
Parks and Recreation Department city of London
London, OH
05.2021 - 08.2023
- Conducted swim tests to determine swimmers' ability levels, and then assigned them to appropriate courses.
- Observed students during practice sessions to ensure they were following safety protocols properly.
- Promoted safe swimming habits through lectures and demonstrations.
- Monitored pool activities to prevent accidents and provide assistance when needed.
- Evaluated class performance at the end of each session and provided feedback to students.
- Educated participants about hazardous conditions in aquatic environments and how to avoid them.
- Ensured that all participants followed facility rules regarding safety and behavior regulations.
- Supervised open swim times to make sure all guests were adhering to rules and regulations.
- Responded promptly in case of an emergency situation by alerting appropriate personnel or administering first aid if necessary.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
Host/Waitress
Bob Evans Restaurant
London, OH
01.2022 - 05.2022
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Served as point-of-contact for resolving guest complaints or special requests.
- Ensured compliance with health and safety regulations within the restaurant.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Resolved conflicts between customers when necessary.
- Balanced cash drawers at the end of each shift.
- Provided excellent customer service by anticipating customer needs.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
Education
High School Diploma -
London High School
London, OH05-2023
Some College (No Degree) - Psychology
Ohio University
Athens, OHSkills
- Payment Collection
- ID Verification
- Customer Assistance
- Written and Verbal Communication
- Customer Service
- Drawer Balancing
- Regulatory Compliance
- Complex Problem-Solving
- Guest Inquiries
- Organizational Abilities
- Training & Development
- Public Speaking
- Team Collaboration
- Safety Training
- Organization and Time Management
- First Aid/CPR
- Communication
- Customer Relations
- Friendly, Positive Attitude
- Flexible and Adaptable
- Active Listening
- Dependable and Responsible
Affiliations
- Being outdoors
- sports
- psychical activity
- reading
Timeline
Cashier
Marathon Gas Station
02.2023 - 01.2024
Host/Waitress
Bob Evans Restaurant
01.2022 - 05.2022
Lifeguard Instructor
Parks and Recreation Department city of London
05.2021 - 08.2023
High School Diploma -
London High School
Some College (No Degree) - Psychology
Ohio University