Alivia Thomas
Marianna
Summary
Experienced professional with a strong background in retail store operations, focusing on security, efficiency, and exceptional customer service. Skilled in leading and training teams to foster a collaborative work environment while managing inventory and daily operational workflows. Demonstrated expertise in administrative leadership, supporting staff through effective communication, schedule management, and process optimization. Proven ability to adapt to changing needs, streamline office functions, and drive continuous improvement to enhance overall productivity.
Overview
11
11
years of professional experience
Work History
Floater/Administrative Assistant Supervisor
Dove Academy at Twin Oaks
02.2024 - 07.2025
- Led daily administrative operations, ensuring efficiency and accuracy in task execution.
- Streamlined office procedures, improving workflow and reducing processing times across departments.
- Implemented new scheduling software, enhancing calendar management for executive leadership.
- Coordinated interdepartmental communications, facilitating seamless information flow and project updates.
- Managed schedules and appointments for executive staff, ensuring optimal use of time and resources.
- Ensure the safety and security of detained youth and other staff, and maintain a zero-tolerance environment for abuse, escapes, and inappropriate conduct.
- Process admissions, prepare youth for court, and transport them to various facilities.
- Knowledgeable about department policies, facility procedures, and safety procedures.
- Advocated for clients' needs, ensuring access to appropriate resources and services within the facility.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Maintained policy and procedure manuals and documented processes.
- Safeguarded confidential information by implementing secure storage solutions and enforcing strict access policies.
- Reduced errors in documentation by thoroughly reviewing reports and ensuring adherence to company guidelines.
- Anticipated staffing needs by analyzing workflow and strengths of employees.
- Updated reports, managed accounts, and generated reports for company database.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Direct Care Staff
Florida State Hospital
06.2021 - 10.2023
- Assist patients with day-to-day living necessities.
- Ensure the patient's living area is kept free of obstacles on the floor and that infection control guidelines are being followed.
- Monitoring individuals' conditions by taking their temperature, pulse, respiration and weight.
- Provided direct support to patients, ensuring safety and well-being in daily activities.
- Assisted in the implementation of individualized care plans, adapting approaches as needed.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
Key Holder Supervisor
Dollar General Store
01.2021 - 07.2021
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new team members on customer service standards and product knowledge.
- Managed inventory control, ensuring stock levels met demand while minimizing shrinkage.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Conducted cash management duties, including balancing registers and preparing deposits accurately.
- Coordinated staff schedules to optimize coverage during peak hours and improve service efficiency.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
Stocker
Family Dollar Distribution Center
02.2020 - 07.2020
Customer Service Associate
Walmart Supercenter
02.2019 - 12.2019
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
- Streamlined customer service processes to reduce wait times and improve service quality.
- Enhanced brand image by consistently delivering service beyond expectations.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Money Center Associate/Customer Service Desk Associate
Walmart Supercenter
07.2017 - 02.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Trained new staff on customer service protocols and system usage for improved performance.
- Enhanced checkout procedures, streamlining operations and reducing wait times for customers.
- Collaborated with team members to improve overall store efficiency and customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Cashier
Follet Bookstore
01.2017 - 02.2017
- (This was a temp job for my school)
- Take any forms of payment, Make transactions.
- Stock floor
- Help students with book purchases, rental etc.
Bakery
Walmart Supercenter
06.2016 - 10.2016
- Prepare equipment for baking
- Provide Customer service
- Stock floor
- Keep area clean and orderly
Cashier
Walmart Supercenter
04.2015 - 06.2016
- Assessed customer needs and responded to questions
- Cleaned and straightened work area
- Worked with customer service and resolved issues
- Provided professional and courteous service at all times
Crew Member
Wendys
06.2014 - 08.2014
- Took necessary steps to meet customer needs and effectively resolved service issues
- Correctly received orders, processed payments, and responded appropriately to guest concerns
- Communicated clearly and positively with co-workers and management
Education
High school Diploma -
Chipley High
Chipley, FL, United States01-2015
Skills
- Organizational leadership
- Office administration
- Work prioritization
- Task delegation
- Scheduling expertise
- Workload prioritization
- Relationship building
- Deadline oriented
- Cross-functional teamwork
- Documentation and control
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Phone and email etiquette
- Microsoft office
- Employee supervision
- Documentation and recordkeeping
- Administration and operations
Accomplishments
- Leveraged over 2 years of Direct Care experience, with knowledge and training of all supervisor duties.
- Certification in CPR and AEC for adults and children.
Languages
English
Full Professional
Timeline
Floater/Administrative Assistant Supervisor
Dove Academy at Twin Oaks
02.2024 - 07.2025
Direct Care Staff
Florida State Hospital
06.2021 - 10.2023
Key Holder Supervisor
Dollar General Store
01.2021 - 07.2021
Stocker
Family Dollar Distribution Center
02.2020 - 07.2020
Customer Service Associate
Walmart Supercenter
02.2019 - 12.2019
Money Center Associate/Customer Service Desk Associate
Walmart Supercenter
07.2017 - 02.2019
Cashier
Follet Bookstore
01.2017 - 02.2017
Bakery
Walmart Supercenter
06.2016 - 10.2016
Cashier
Walmart Supercenter
04.2015 - 06.2016
Crew Member
Wendys
06.2014 - 08.2014
High school Diploma -
Chipley High