Charmaine Allmond-Croff
Mays Landing,NJ
Summary
Results-driven professional known for strong organizational leadership and workflow planning. Experienced in mentoring teams and implementing efficient office operations that improve service delivery and ensure compliance with regulations.
Overview
22
22
years of professional experience
Work History
Assistant Administrative Supervisor
Atlantic County-Family & Community Development
02.2026 - Current
- Coordinated daily office operations, ensuring efficient workflow and communication among team members.
- Developed and maintained filing systems to enhance data organization and retrieval processes.
- Trained new employees on company policies, procedures, software applications.
- Improved communication between departments with the implementation of efficient information-sharing tools and strategies.
- Supported the implementation of administrative policies to improve operational efficiency and compliance.
Assistant Social Case Work Supervisor
Atlantic County-Family & Community Development
08.2023 - 02.2026
- Trained and mentored staff, fostering professional development and teamwork.
- Managed case documentation, ensuring accuracy and compliance with regulations.
- Facilitated team meetings, promoting open communication and collaboration among staff.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Family Service Specialist 2
NJ State-Division of Child Protection & Permanency
06.2016 - 08.2023
- Facilitated communication between families and state agencies to ensure child welfare and safety.
- Coordinated case management activities, improving service delivery for families in need of support.
- Developed comprehensive assessments to identify family strengths and service needs effectively.
- Advocated for resource allocation to improve access to essential services for at-risk families.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
Social Worker
Atlantic County Family & Community Development
11.2006 - 06.2016
- Mentored junior social workers, fostering professional development and enhancing team effectiveness.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Supported clients and families with empathy and compassion during difficult times.
- Developed comprehensive care plans based on client assessments and community resources.
- Coordinated with multidisciplinary teams to ensure service delivery for families in need.
- Advocated for clients' rights and access to essential services within the community framework.
Counselor Adolescent Unit
Atlantic County-Family & Community Development
12.2003 - 05.2004
- Mentored adolescents with promoting best practices in living assessments and interventions.
- Evaluated program effectiveness through client feedback, driving continuous improvement strategies.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Education
Bachelor of Science - Criminal Justice
Stockton University
Galloway, NJ05-2003
Skills
- Deadline oriented
- Compliance monitoring
- Relationship building
- Cross-functional teamwork
- Organizational leadership
- Scheduling and calendar management
- Workload prioritization
- Workflow planning
- Information management
Languages
Spanish
Limited Working
Timeline
Assistant Administrative Supervisor
Atlantic County-Family & Community Development
02.2026 - Current
Assistant Social Case Work Supervisor
Atlantic County-Family & Community Development
08.2023 - 02.2026
Family Service Specialist 2
NJ State-Division of Child Protection & Permanency
06.2016 - 08.2023
Social Worker
Atlantic County Family & Community Development
11.2006 - 06.2016
Counselor Adolescent Unit
Atlantic County-Family & Community Development
12.2003 - 05.2004
Bachelor of Science - Criminal Justice
Stockton University